Do you have a global mindset? Are you flexible and a true team player? Do you have a strong interest in Customer Centric approach with omni-channel communication and big data solutions, and real time engagement data for optimal personalization? Then you’ve come to the right place!

We are looking for a highly motivated person with CRM360, Marketing Automation and Data Analytic experience and expertise to join us at our Region Overseas Experience Center based in Malaysia.

The Region Overseas (MS/O) is responsible for large mature and emerging markets across different geographies, small to medium-sized sales and marketing companies (MPCs), and importers' markets/general distributors. This Region includes many markets, including Japan, South Korea, Australia/New Zealand, Southeast Asia, India, Middle East, Latin America, Turkey, Russia and South Africa.

As a SFMC Senior Developer/Consultant, you would be the focal point in all strategic aspects of the Marketing Automation and Activation process:

Responsibilities:
- Steer and collaborate with Regional CRM team to build, test and deploy the Contact Strategy Blueprints for Region Overseas markets whilst ensuring the technical feasibility during the implementation and optimization of the customer journeys
- Consult and guide the Regional CRM team and markets on Contact Strategy Blueprints development, KPIs and demands, with the aim of driving leads and increasing sales conversion
- Be aware of the latest Salesforce technological updates and changes (i.e Einstein, Interaction Studio, Package Manager & etc)
- Manage and provide troubleshooting / first line of support for stakeholders working on deliverables and encountering errors or technical issues with SFMC or Sales/Service Cloud platforms
- Maintain best practices for Marketing Automation Platforms, including systems integration strategy, Interaction Studio and data governance
- Understand the stakeholder business needs and requirements, prioritize, and manage the CRM implementation strategies
- Develop templates and contact strategy technical specification for markets introduction and adoption
- Thorough understanding of SFMC data model and data flow and able to create automations, activities and queries. (Package Manager experience is a plus)
- Carry out continuous maintenance and development of the CRM ecosystem
- Develop and maintain best practices for data quality (i.e subscriber list, hard bounce, blacklists & etc).
- Apply automation studio for performing actions such as imports, extracts and SQL query activities
- Manage, steer, advise and provide support on system integration and enhancement (DMP, Interaction Studio, Einstein, SFMC Mapping Table & etc)
- Manage, steer, advise and provide support on CRM reports, including effectiveness measurement, tracking and optimization proposals as well as data export and integration for external analytic dashboards

We offer:
- A competitive package within a leading global company
- A flexible and agile work environment with interdisciplinary teams and projects
- A challenging and complex environment with room for growth and learning
- Creative freedom and short decision-making paths

To understand further, you may contact:-
1. HR Recruiter - Ms. Vivien Chong (iforte_intellige.chong@mercedes-benz.com)
2. Hiring Manager - Ms. Jamie Wong (jamie.wong@mercedes-benz.com)