Will you enjoy being part of H&M Group and Production? We surely hope so, but only if you’re comfortable in an environment with high levels of ambiguity and constant change. It is a place where your opinions matter right from day one, so you better have them and not be afraid to speak up; a place where “questioning what you’re told” is more often than “doing what you’re told”; a place where you can make mistakes, learn from those mistakes and develop through them.

Are you passionate about solving problems and driving end-user experience? We are now recruiting a Site & Field Support Specialist for our IT team. Make your career possible! 

What is Production at the H&M Group? It's the place where design ideas are transformed into actual products. We are in over 20 sourcing markets and are the direct point of contact for local suppliers. We work to ensure our products are of good quality and produced at the best price and in a sustainable way.

Is this your next challenge? 

As a Site & Field Support Specialist, you will be a part of a team that offers good & timely support for end-users of IT systems that support our business processes. If you enjoy solving issues and thinking a step ahead, you will drive stabilization of IT systems and avoid recurring issues. You will be the contact person for local IT vendors for system-related issues. Collaboration with different stakeholders is key to ensure smooth systems operation with Global HQ IT and help desk members. You will actively maintain communication with stakeholders for a clear flow of information, about global standards, policies, and procedures within the organization. 

Your new team 

Of course, you can’t do all this by yourself! There’s a great team of people that you will collaborate with, both locally and internationally, who will share your ambition and help you achieve your goals. In this role, you will collaborate with the other country support teams, global IT team, global solution delivery team, as well as the IT leadership teams.

What is it like working at the H&M Group? Of course, we think it’s great but that’s what you expect to read in a job posting, isn’t it? You should ask people who work here what they think. We are confident that they will tell you that we strive to live by our values, creating a work atmosphere that is collaborative, inclusive , and engaging. If you have friends who work (or worked) here, give them a call! 

Who are you? 

We are looking for a person with a good knowledge of operating systems, network/server administration and general IT troubleshooting. You should also be passionate about supporting our business needs for IT systems and tools as well as providing good service to all users. You are a proactive person with strong technical and logical problem-solving skills. It would be a definite benefit if you have experience of working with our current systems, however, this is not a must! Communication skills will also be a key element being in a customer-centric environment.

Is H&M right for me?

People who are happy and do well at H&M tend to thrive on using their intuition and common sense. It is the place of possibility, and it is also the place of ambiguity and constant change. It is not a company for micro-managers or people who operate on auto-pilot. It is a company where your opinions will influence business decisions. So, you need to enjoy making them heard, questioning how things work, and trying things that you might not be familiar with.

Consequently, we depend on teamwork. We have a pretty high tolerance for failure, provided you can show you’re learning. You can expect to take on new responsibilities and move around a bit. If that’s what you’re looking for, this could be the start of a varied and rewarding career. Beyond that, it’s really up to you. 70% of our people manager roles are hired from within, so there’s not much limit to how far you can go. All we ask is that you be yourself, take ownership of your work and your career goals, and go for it with everything you’ve got.

Thinking about applying?

If all of this sounds like it might be your kind of thing then you should definitely get in touch. We’re more about personality and competence than qualifications, so don’t worry if your skills aren’t a perfect match.

If your CV is selected then our talent acquisition team in Shanghai/Guangzhou will invite you for a phone call, followed by a couple of interviews at one or more of our offices.