SMB Direct Account Manager (2 positions)
LenovoSydney, new south wales, australiaUpdate time: February 9,2021
Job Description
Position Description:
Lenovo is a US $50 billion global Fortune 500 company and a leader in
providing innovative consumer, commercial and enterprise technologies.
Globally, our product lines include a full range of commercial and consumer
PCs, servers and workstations, and a family of mobile internet devices
including tablets and smart phones. We design and build our products to bring
progress to the world. Serving customers in more than 160 countries, we take
our inspiration from the drive and imagination of the people who make things
happen; our technology helps those who do, do better.
At Lenovo we employ more than 60,000 people worldwide and our people share a
common aspiration to be the very best. Whether serving our customers, working
as a team or contributing to the community, we are working to build a unique
company. A company that delivers unparalleled products created and supported
by people with a wealth of different cultures and experiences. Our strength
lies in this diversity. We are dedicated to fostering an environment that
encourages entrepreneurism and ownership. A workplace where people's talents
can be challenged and their efforts recognized and rewarded. We employ
fantastic people…come join the fun!
The position requires:
• Proactive reaching out to the customer to uncover prospects and identify
opportunities
• Understand the client's business and technical requirements and competitive
landscape
• Recommend Lenovo Solutions to address customer needs.
• Maintaining Account, Activities and Pipeline/ Funnel Hygiene via Microsoft
Dynamics 365
• Taking ownership for all activities related to account management. This
includes the end to end sales cycle , fulfilment and right up to post sales
issues management.
• Account manager will also need to work with cross function teams to initiate
/ coordinate phone and video conferencing including face to face conversation/
customer visits when required.
Key Performance Indicators / Success Metric
To deliver to all the elements in the Quarterly Sales Plan ( Revenue/ Margin /
Focus products etc )
Details
• Maintaining Account Relationship via Regular Phone calls / Visits to
customer
• Recording Activities and Pipeline/ Funnel Hygiene Microsoft Dynamics 365 .
• Weekly accuracy on sales forecast and outlook
• Participate in events and trainings organized by Lenovo
• Deliver to the Quarterly Overall Purchase Experience Score and Net Promoter
Score Target
Learn and maintain in-depth knowledge of products and services, industry
trends, and the competitive landscape.
Maintain sound understanding of sales processes, techniques and tools and use
them appropriately.
The ability to
a) perform independently when engaging and closing identified sales
opportunities within the customer base.
b) differentiate offerings and articulate the Lenovo value proposition
against the competition, to ensure the best potential to win in sales
opportunities.
c) solution sell the entire Lenovo Portfolio , including ( but not limited to
) Lenovo hardware, managed services, Cloud based software offerings,
Enterprise Datacenter products while maintaining a high level of customer
satisfaction throughout the entire order journey
#### Position Requirements:
Must Have: Bachelor Degree, Strong command of English
MS 900 Certification or any other equivalent Certification will be bonus
Any Additional Language Competency
(advanced level ) will be an advantage
Must Have : Local Sales experience in a similar capacity and Industry
Desired: Experience working with Microsoft Dynamics, and Experience in Cloud
and Data Centre Product Solutions
# Position is with and based at:
Lenovo (Australia & New Zealand) Pty Limited
Level 4/12 Help St, Chatswood,
NSW 2067, Australia
# Annual Salary : AUD 90,000 to $120,000 per annum
We are an Equal Opportunity Employer and do not discriminate against any
employee or applicant for employment because of race, color, sex, age,
religion, sexual orientation, gender identity, status as a veteran, and basis
of disability or any federal, state, or local protected class.
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