Position Description: • This newly created Service Coordinator position will require • Working onsite at designated Lenovo Managed Services customers. • Manage incidents and requests for DaaS customers • Monitor and manage inventory levels • Creating Runbooks for Application packaging, source upload and completing UAT with Application owners • Invoicing the customer and vendor for services delivered • Onboard Lenovo customers to CRM system • Assist SDM and Account Managers with regular reporting requirements • Coordinate and track hot-swap hardware deployments and return for repair #### Position Requirements: • Serve as escalation and issue resolution point for Lenovo service partner technicians who attend the customers satellite sites throughout Australia • Use independent discretion and decision making to assess and deliver technical solutions • Perform advanced troubleshooting and isolation in partnership with Premier Support L2 team to identify the root cause of any systemic or complex technical issues • Maintaining and restocking of onsite parts locker at the customer location and provide regular updates to Lenovo’s internal CRM and customers own ticketing tool when parts are utilised • Coordinates with on-site facilities and technical contacts regarding readiness and delivery issues • Continue developing your knowledge of Lenovo product range and troubleshooting techniques, identify tools and automation opportunities • Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance or reliability • May prepare documentation to record and track common issue resolutions • Provides technical feedback on process issues to improve overall service delivery • Identifies risks and develops solutions for client tasks • Uncover and identify further revenue opportunities at customer site and report back to Service Delivery Manager and Sales We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.