#### Position Description:


This is a maternity cover role.

SMO (Services Management Office) Service Coordinator coordinating internal
teams and Managed Services customers.

You would be responsible for:

• Working on escalations from the customers supporting teams based in EMEA  as
well as specific cases identified by the Premier Technical Support Team and
Technical Account Managers
• Installation and setup of Desktop, Laptop and Tablet devices
• Management of incidents and requests for DaaS customers
• Monitoring and managing inventory levels
• Invoicing the customer and vendor for services delivered
• Continue developing your knowledge of Lenovo product range and
troubleshooting techniques, identify tools and automation opportunities
• Ensuring customer satisfaction by advising customers on preventive
maintenance and configurations which may impact product performance or
reliability
• Processing Orders for New devices, re-deploying devices

#### Position Requirements:


• 2-3 years project coordination experience, ideally in IT services
environment
• Fluent English
• Experience with ticketing tools
• Skilled in Excel
• Persistent, detail oriented, able to multitask

Minimum base salary starts from 1500 EUR, the final offer depends on
experience and variable part

Diversity is a top priority at Lenovo. Applications from people with
disabilities are welcome!

About Lenovo Services

The Lenovo Services portfolio for PC products brings end-to-end solutions that
span the lifecycle of Lenovo customers’ systems, helping them maintain,
protect, support, connect, manage and eventually, dispose of their end-of-life
assets in an environmentally sound and cost-effective way.
Lenovo Services offer world-class services and support across all Lenovo
products and market segments. Lenovo PCSD Services are available for both
Think as well as for Idea and Lenovo branded hardware products.

About Lenovo

Lenovo is a $46 billion global Fortune 500 company and leader in providing
innovative consumer, commercial and enterprise technology. Our portfolio of
high-quality, secure products and services covers PCs, workstations, servers,
storage, smart TVs and a family of mobile products like smartphones, tablets
and apps. Everyone here at Lenovo is an integral part of the company, working
together, across continents, cultures and innovations, all comprised in a
friendly, fast-paced, work environment that focuses on one common goal: to be
known as the best in what we do.

We are an Equal Opportunity Employer and do not discriminate against any
employee or applicant for employment because of race, color, sex, age,
religion, sexual orientation, gender identity, status as a veteran, and basis
of disability or any federal, state, or local protected class.