Position Description:
We are looking for a SMO (Services Management Office) Service Coordinator who
will help us to coordinate, monitor and process services issues via our
internal tools.

\- You will communicate to internal and external clients
\- Monitor ticketing system
\- Deal with orders of customers
\- Prepare invoices
\- Monitor and managing inventory levels
\- Work on escalations from the customers supporting teams
\- Ensure customer satisfaction by advising customers on preventive
maintenance and configurations which may impact product performance or
reliability

Position Requirements:
• 2-3 years project coordination experience
• Fluent English is a must
• Experience with ticketing tools
• Skilled in Excel
• Persistent, detail oriented, able to multitask

Minimum base salary starts from 1525 EUR, the final offer depends on
experience and variable part

Diversity is a top priority at Lenovo. Applications from people with
disabilities are welcome!

About Lenovo Services

The Lenovo Services portfolio for PC products brings end-to-end solutions that
span the lifecycle of Lenovo customers’ systems, helping them maintain,
protect, support, connect, manage and eventually, dispose of their end-of-life
assets in an environmentally sound and cost-effective way.
Lenovo Services offer world-class services and support across all Lenovo
products and market segments. Lenovo PCSD Services are available for both
Think as well as for Idea and Lenovo branded hardware products.

About Lenovo

Lenovo is a $46 billion global Fortune 500 company and leader in providing
innovative consumer, commercial and enterprise technology. Our portfolio of
high-quality, secure products and services covers PCs, workstations, servers,
storage, smart TVs and a family of mobile products like smartphones, tablets
and apps. Everyone here at Lenovo is an integral part of the company, working
together, across continents, cultures and innovations, all comprised in a
friendly, fast-paced, work environment that focuses on one common goal: to be
known as the best in what we do.