Position Description: In this role you will act as the Single Point of contact for customer, partners and vendors and internal business division,  in order to fulfill the contracts within the given time and budget. This structure can differ by customer and contract, but in general you are the owner of the relationship across the various parties. You are an experienced leader with having project or contract experience in a multi country environment. To manage the cultural differences is also something you enjoy as you also find it inspiring to develop a contract over the period of time in accordance to technology and business changes. You are a real hands-on person with project management skills, organizational strength and visionary ideas you know how to sell. Your responsibilities will include: • Lead complex service delivery processes, develop creative resolutions to complex problems, and ensure contractual support service deliverables are understood and managed effectively • Maximize the value of the customer’s investment in Lenovo products and services throughout the end to end customer life-cycle. Manage customer escalations and act as the customer’s advocate. • Ensure effective ownership, communication, coordination, and facilitation of support service activities between the Customer and support teams, account teams, field service personnel, and customers • Compile, analyze and interpret statistical data and trends relating to service level and operational effectiveness • Act as a single point of contact for customer escalations and own the coordination and oversight to problem solving efforts between customers, Support engineers, field service personnel, software support, investigation and analysis of product problems. • Develop and deliver post incident reports on all critical support incidents, adhere to customer support plans and relationships, • Manage Lenovo and Vendor’s invoices (invoices and purchase orders) • Control account P&L • Manage appropriate internal and external resources to meet set deadlines You will report to Director of ROW Services Management Office. #### Position Requirements: \- 7+ years of experience in similar position within IT Services \- experience in consumption based solution incl. calculation and billing is good to be shown \- Sound business acumen along with effective decision making, contract negotiation and management, solution development. \- Project management and organizational skills to lead end to end solution development. \- Travel required around 30% \- German / English language mandatory What Lenovo can offer you: • Opportunities for career development & growth • Opportunity to have impact and bring own added value • Access to various trainings • Performance based rewards Lenovo is an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class. About Lenovo Lenovo (HKSE: 992) (ADR: LNVGY) is a $50 billion Fortune Global 500 company, with 63,000 employees and operating in 180 markets around the world. Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that create a more inclusive, trustworthy and sustainable digital society. By designing, engineering and building the world’s most complete portfolio of smart devices and infrastructure, we are also leading an Intelligent Transformation – to create better experiences and opportunities for millions of customers around the world. To find out more, visit https://www.lenovo.com About Lenovo Lenovo is a $46 billion global Fortune 500 company and leader in providing innovative consumer, commercial and enterprise technology. Our portfolio of high-quality, secure products and services covers PCs, workstations, servers, storage, smart TVs and a family of mobile products like smartphones, tablets and apps. Everyone here at Lenovo is an integral part of the company, working together, across continents, cultures and innovations, all comprised in a friendly, fast-paced, work environment that focuses on one common goal: to be known as the best in what we do. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.