Safety & Security Manager:

Our Vision, we make moments
Mövenpick Hotels & Resorts (MH&R) is in the “moments” business. We’re intimately involved in important times in our guest’s lives. And you never know when a moment can be made. A simple smile in the lobby can create the positivity that turns a business trip into a new business celebration. An insider tip on the best way to spend a day can make an entire holiday. A romantic dinner for two can lead to a longer term partnership.
It doesn’t take much to make a moment. Just to be genuine. And human. And warm. And take steps to do the ordinary in an extraordinary way. 

We understand that this vision cannot be achieved without great people who create and support work environments designed to produce exceptional results.  

The Role
•    TO PLAN, IMPLEMENT AND REVIEW HOTEL FIRE AND LIFE SAFETY ACTIVITIES TO ENSURE THEY MEET THE NEEDS OF THE BUSINESS AND COMPLY WITH LOCAL LAWS
•    To ensure the safety of Guests, Team Members and Hotel property through a professional and efficient daily operation.
•    The service must be sincere, warm and with enthusiastic ensuring that all guests have quality security and safety systems available to them
•    Sets an example in regards to punctuality, appearance, courtesy, performance, attitude, leadership, guest relationship, observance of the house rules, loyalty to Management and inter-department cooperation 
•    Should take the time to get to know the guests and be committed to service excellence, promote feedback with the team and anticipate the guest’s needs.
•    To be creative and confident and be prepared to step outside of the confines of comfort
•    To take the time to get to know the guests and be committed to service excellence.
•    Team play is imperative and having the time to invest in self and employee development is mandatory.

Key Deliverables and Responsibilities
Planning & Organizing:
1.    Ensure that all Mövenpick Hotels & Resorts standards are adhered to
2.    Create new revolutionary standards 
3.    Keep ahead of industry trends (you should set the trends rather than follow) 
4.    Develop ideas on increasing guest satisfaction
5.    Develop fire, emergency & evacuation guidelines, train team members on the guidelines and take ownership for regular fire drills
6.    Handles complaints effectively and ensure issues are followed up with both internal and external guests
7.    Planning and budgeting of Security expenditures for the Hotel, including business cases for justification of investments and expenditures to support the approval process. 
8.    Provides regular security reports to the Executive Assistant Manager and General Manager Coordinating purchasing for the H&S issues with the finance team as per the hotel procedures.
9.    Conduct interviews for candidates in the department in conjunction with Human Resources and prepare job description.
10.    Adhere to and monitor departmental operating expenses as per departmental budget and forecast.
11.    Review and monitor departmental work schedules, Oversee that departmental payroll is in line with budgets.
12.    Facilitate the ongoing development of health, safety & security policies and practices to make sure all staff are adhering to these standards. 
13.    Ensure that the Hotel meets necessary legislative obligations and drive the continuous improvements of health safety & security.
14.    Responsible for establishing policies that will create and maintain a safe workplace.

Operations:

1.    Providing optimum levels of quality, personable service
2.    Directly work with all employees to create a flow of new and ‘improved’ ideas
3.    Ensure awareness and deliver the optimum levels of service and guest satisfaction
4.    Initiate and manage Security projects, consulting the Executive Assistant Manager on Security strategy 
5.    Ensure Fire Safety, Emergency and Evacuation handbooks and manuals are up to date and available to the team
6.    Ensure that all Lost & Found items are registered, stored and handled in accordance with the policy.
1.    Ensure the security team log and handle all incidents, guest complaints or queries confidently and professionally.
2.    Coach and counsel all security officers to ensure they are developed professionally.
3.    Supervise the daily operations of the security team.
4.    Liaises with local law enforcement authorities and Fire & Safety officials as required, maintaining good relations.
5.    Establishes objectives for the team and ensures these are achieved
6.    Works closely with security contractor supplier to ensure quality staff are provided and that they are familiar with the hotel product and security procedures.
7.    Assume responsibility for the CC TV room, ensuring that all equipment is working and Team Members are trained to handle the responsibility of monitoring cameras as required.
8.    Assist the General Manager by implementing policies and procedures that ensure the safety, security and privacy of all guests, employees and visitors (including contractors). As a minimum this will include:
o    Act as the manager to the H&S (FIRE AND SAFETY) Committee. Although the meetings are to be conducted and chaired by the General Manager you will be responsible for ensuring that the resulting Hotel H&S (FIRE AND SAFETY)  clearly identifies the issues, responsibilities and timelines necessary to resolve any issues 

o    Lead the H&S (HEALTH AND SAFETY Committee) in planning, implementing and reviewing FLS (FIRE AND LIFE SAFETY) procedures to ensure all necessary reporting is completed in a timely manner
o    Lead the H&S (HEALTH AND SAFETY Committee) in identifying and establishing audit procedures in the hotel to ensure compliance with Brand FLS (FIRE AND LIFE SAFETY) and local regulations (whichever is the more stringent)
•    Ensure Brand H&S standards and local regulations are fully understood, implemented and maintained by the H&S (HEALTH AND SAFETY Committee) and any relevant management and staff
•    Work with the concerned HODs to ensure capital works are identified and recorded on the H&S Action Plan, so they can be planned, approved and carried out to make and keep the business safe
•    To ensure food safety standards has been developed to maintain food safety standards throughout our operation at all times. 
•    Work to apply food safety policies and procedures developed by all employees of the hotel are required to strictly adhere to the controls at all times. 
•    To lead the environmental programs that will be targeting to make conscious operation management to reduce the pollution of the environment and safeguard the economic future of the operation.
•    To assist into environmental protection measures to keep protecting hotel environment safe as an attractive tool through continues awareness training and follow up for all the surrounding hotel areas.
•    To develop training and awareness development of our employees in the matter of environmental protection 
•    Ensure operational procedures are adopted or developed to manage the risks and react to incidents as necessary
•    Work with Department Heads to ensure due diligence and on job checks are carried out and backed up by daily checks 
•    Ensure the FLS (FIRE AND LIFE SAFETY) are fully implemented and HOD safety checks are conducted and recorded by senior management and that the safety training programs and Safety Awareness Posters are implemented
•    Ensure that regular risk assessments are conducted for each area of risk to maintain: 

• Food Safety
• Environmental Programs 
• Security
• Leisure and Fitness Safety
• Staff Safety (including contractors) 
• Guest Safety (including visitors)
•  Child Safety
•  Crisis and Incident
• Where risks have been identified, detailed action plans and procedures will be developed and communicated to eliminate / reduce the risk

•    Ensure that the hotel is equipped, staffed and operated to cope with an incident / crisis and that the events are reported in a timely manner
•    Work with the hotel crisis team to prepare a customized Hotel Crisis Plan for the hotel and ensure that all management are aware and able to carry out their roles and responsibilities within the plan
•    Conduct regular testing and recording of FLS (FIRE AND LIFE SAFETY) equipment and systems
•    Ensure that evacuation strategies have been developed for fire and bomb incidents that might arise in the hotel and that key roles have been communicated. The evacuation drill will be practiced and successfully completed by the staff at least times a year (based on the company standards)
•    Ensure that an emergency evacuation point / facility has been assigned that will include the provision of temporary accommodation, meals, bathroom facilities, emergency blankets and so on
•    All incidents and accidents will be reported as a matter of urgency. In the event of a crisis immediate notification will be made to the company head office correct reporting line and the operational reporting structure
•    Provide sufficient resources and adequate information, instruction training and supervision to address H&S matters
•    There is a training plan for the hotel to meet the needs of the H&S Brand Standards
•    Employees will be made aware of their own responsibility to take reasonable care for their own health, safety & security and for the health, safety & security of other people on the premises
•    There is a culture in place that encourages the involvement of employees in health safety & security programmers together with a system that allows employees to report any potential hazards to management and the FLS (FIRE AND LIFE SAFETY) Committee
•    Persons on the premises will be equipped with and will be given instruction on, the wearing of personal protective equipment / clothing where appropriate

Administration
1.    Establish and maintain effective employee relationships
2.    Set standard for incident reporting and ensure team follow the standard when carrying out investigations
3.    Maintain inventory control of hotel Safety and Security equipment
4.    Work with the Learning & Development Manager to deliver Safety and Security information to new employees during induction and updates as required
5.    Work with the Director of Human Resources to investigate incidents involving Team Members
6.    Develops and updates the Job Descriptions for the security team and completes performance reviews for direct reports
7.    Ensures self and team keep all incident reports confidential
8.    Monitors the duty roster and ensure optimum daily manning levels are met
9.    To work closely with the H&S Team to produce monthly reports timely and accurately. 
10.    To review the employee schedule and annual leave plan to ensure the correct allocation of resources in order to improve employee productively and satisfaction.
11.    Oversee the implementation of a training plan for all Hotel team members.
12.    Monitor and keep updated training records and schedules to ensure planning and completion is carried out as per hotels standards.

Core Behaviors

Core behaviors are our actions: what we say, what we do, and how we interact with one another. Our behaviors come from what we believe in, what we value. At Mövenpick Hotels & Resorts, we call these value-based behaviors. The following statements provide indicators of the types of behaviors we expect employees in our company to display.

Trust: Operates with fairness and integrity, fostering an environment of transparency and sincerity through open and honest communication and by honoring commitments.

Relationships:  We build and maintain strong connections with colleagues and guests, valuing diversity in people and perspectives whilst overcoming potential obstacles to increase cooperation and collaboration.

Drive: We are action-oriented, setting direction for self and others, clarifying goals and objectives and overcoming barriers and challenges to produce results.

Entrepreneurship:     We fully understand the business and market context, identifying and seizing opportunities for continuous improvement and supporting change.
Mövenpick Hotels & Resorts reserves the right to revise all job descriptions from time to time as business needs demand. Other duties may be assigned as & when necessary. The above-mentioned job description attempts to outline key aspects of the role, however, does not limit its right to assign other duties to an employee in this position. This job description does not constitute a written or implied contract of employment. 

 

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.