The Sales Associate's role is to acknowledge each customer and build a long term client relationship. They shall consistently uphold our cultural ethos and deliver service excellence for the purpose of exceeding sale objectives.

Self

• Takes a proactive approach to self-development and actively gives/receives feedback through one-on-ones and coaching.

• Exhibit pride through positive demeanor, body language and personal presentation.

• Takes a proactive approach, embrace, action and commit to all training tools provided (service excellence, product knowledge, etc).

• Demonstrate professional etiquette through integrity, honesty and respect for others.

Customer

• Consistently build and develop a proactive clientele business through social engagement and relationship skills.

• Consistently deliver value added services to enhance customer experience.

• Acknowledge all customers and treat them as if they were guests in your home at all times.

• Express humility, kindness and genuine interest in the individual.

• Anticipate their needs and be responsive with an engaging attitude.

• Offer the unexpected to create a memorable experience.

• Create and nurture an enduring relationship.

Brand

• Actively participate in upholding the brand esthetic in all merchandising activities including but not limited to daily stock maintenance.

• Demonstrate a true passion and respect for the product.

• Create an inspirational shopping experience through creative and compelling store environments.

• Utilize product knowledge and selling tools to strengthen expertise.

• Ensure wardrobe is consistent with the Ralph Lauren aesthetic.

• Invest time and energy to learn the history and heritage of our lifestyle brand.

Business Objectives

• Exceed annual sales volume and business objectives by identifying and actioning innovative business driving opportunities.

• Leverage selling tools to maximize sales and impart knowledge to the client.

• Minimum 2 years of retail sales experience, preferably within the luxury retail market.

• Strong written and oral communication skills.

• Ability to build and maintain positive working relationships with customers, management and co-workers.