Sales Associate (Ralph Lauren, Tsim Sha Tsui)
Ralph LaurenTsim Sha Tsui, KowloonUpdate time: March 27,2019
Job Description
Position Overview
The Sales Associate's role is to acknowledge each customer and build a long term client relationship. They shall consistently uphold our cultural ethos and deliver service excellence for the purpose of exceeding sale objectives.
Essential Duties & Responsibilities
Self
- Takes a proactive approach to self-development and actively gives/receives feedback through one-on-ones and coaching.
- Exhibit pride through positive demeanor, body language and personal presentation.
- Takes a proactive approach, embrace, action and commit to all training tools provided (service excellence, product knowledge, etc).
- Demonstrate professional etiquette through integrity, honesty and respect for others.
Customer
- Consistently build and develop a proactive clientele business through social engagement and relationship skills.
- Consistently deliver value added services to enhance customer experience.
- Acknowledge all customers and treat them as if they were guests in your home at all times.
- Express humility, kindness and genuine interest in the individual.
- Anticipate their needs and be responsive with an engaging attitude.
- Offer the unexpected to create a memorable experience.
- Create and nurture an enduring relationship.
Brand
- Actively participate in upholding the brand esthetic in all merchandising activities including but not limited to daily stock maintenance.
- Demonstrate a true passion and respect for the product.
- Create an inspirational shopping experience through creative and compelling store environments.
- Utilize product knowledge and selling tools to strengthen expertise.
- Ensure wardrobe is consistent with the Ralph Lauren aesthetic.
- Invest time and energy to learn the history and heritage of our lifestyle brand.
Business Objectives
- Exceed annual sales volume and business objectives by identifying and actioning innovative business driving opportunities.Leverage selling tools to maximize sales and impart knowledge to the client.
Experience, Skills & Knowledge
- Minimum 2 years of retail sales experience, preferably within the luxury retail market.
- Strong written and oral communication skills.
- Ability to build and maintain positive working relationships with customers, management and co-workers.
Sales Associate
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