null

In this role, you have the opportunity to

The Sales Support Officer is responsible for a number of critical order acquisition and order realization activities that directly contribute to the success of our international multi-channel sales organization. By providing a professional service the Sales Support Officer drives quote and tender processes, ensures effective handling of the sales orders and enabling the field sales organization to spend more time with the customers. Your scope will be Market Africa.

You are responsible for

Main services provided by the Sales Back Office Specialist are: 

• Quote support: Create quotations based on requests from the (international) sales organization. Ensure quotations are completed and delivered within time limits and with the appropriate quality. Ensure that any third party product is included correctly in SOFON and procurement is involved in time in case of new third party item Tender support: Collect all required information to answer the tenders received from our customers and fill out the questionnaires. Facilitate and manage the proposal development process to provide high- quality bids on time and in an organized manner (via Tender Planning & Allocation template). Produce tendering plan and establish the tendering team, which typically includes AM, BL, F&A, legal & procurement

• Order validation and cleaning: Validate customer orders; add missing information and handover to order management first time right

• Ensure continuous quality of input to Sales Tools (SOFON, SFDC, DMS) o Orders Reporting/ Booking: Month End OIT closing with Finance and Sales teams o Create/ Update database of Sales support tools (tender specs, ppt, documents, FDA, CE, etc) o Ensure effective use of DMS for documentation 

• Work with (international) (Key) Account Managers, Customer Project Managers, Business Line specialists, Order Managers and back office to complete the order information 

• Start and monitor the different approval and processing workflows. Ensure that completed quotations are according to Philips processes and relevant approvals were obtained prior to presenting the quote, it should be compliant to specifications validated by the business, and it is properly re-viewed by Operations for feasibility and accuracy prior to be issued 

• Maintain the information in multiple IT applications. Monitoring escalation & resolution of data integrity in all commercial tools 

• Organize bid distribution logistics and call handling for commercial enquiries (private, government, etc) 

• Participate in business improvement teams and performance measurements via Problem Solving & Daily Management

Besides that, Sales Back Office Specialist is also participating in multidisciplinary projects and activities to support the improvement of processes to simplify and facilitate the cooperation, integration and operations.

You are a part of

Our Global Competence Center in Łódź, where we centralize our transactional processes. We bring together supporting roles within HR, Finance, Procurement, Customer Service, Supply Chain and other, enabling you to have a career in an international, cross functional environment. Your future colleagues speak 25+ languages and represent 15+ different nationalities, supporting our operations in 50 countries on a daily basis.

You will support Commercial Operations, which is a part of the Market Operations and working closely with the Sales Force to support the order acquisition process, including order validation, in the different sales channels that are used in Market Africa. Moreover Sales Support combines several sales support functions in the commercial supply chain of Philips Health systems to achieve process efficiencies.

To succeed in this role, you should have the following skills and experience 

• Bachelor degree 

• At least 3 years of experience in an operational international sales support environment 

• Excellent communicative skills with a fluency in English both in words and writing. 

• Knowledge of multiple IT applications such as SAP, SFDC and Sofon

• Enthusiastic and motivated team-player

• Commercial mindset, strong customer focus and affinity with lean methodology

• Ability to manage deadlines and to cope with stress

In return, we offer you

The unique combination of a critical and challenging role and a creative and empowering office environment. You will be actively encouraged to make improvements, establish best in class service and have a direct impact on the success of Philips on a daily basis.

• Annual bonus based on performance achieved 

• Private medical care with option to extend it to family members 

• Benefit System cards 

• Discount for Philips’ products 

• Language courses 

• Relocation package applicable for people moving in from outside of Łódź region 

• Promotion of healthy lifestyle in the office (fruits twice / week in the office, gym, massage chairs, various events)

#LI-EU