• Attracts potential customers by answering product and service questions from customers; suggesting information about other products and services
• Maintains customer records by updating account information
• Identify and assess customers’ needs to achieve customers’satisfaction
• Build sustainable relationships and trust with customer account through open and interactive communication
• Customer relationship management
• Handle customer enquiry on product and service questions, provide appropriate solutions and alternatives within the time limits
• Keep records of customer interactions, process customer accounts and file documents

• Diploma / Degree Holder in Hospitality Industry is preferred
• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Outgoing and proactive personality

Interested parties please click 立即申請 and attach your updated resume with expected salary 

Personal information collected will be used for recruitment purpose only and will be kept strictly confidential.