Posting Date Feb 23, 2020
Job Number 20025477
Job Category Sales and Marketing
Location The St. Regis Abu Dhabi, Nation Tower, Abu Dhabi, United Arab Emirates, United Arab Emirates
VIEW ON MAPBrand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly
Start Your Journey With Us
Start Your Journey With
Us
From the very first opening of the St. Regis New York, St.
Regis has stood as a symbol of uncompromising elegance and bespoke service. As
the original house of luxury, St. Regis continues to redefine modern luxury
through great service. The St. Regis Abu Dhabi merges authentic Arabian
hospitality with more than a hundred years of bespoke St. Regis tradition.
Crafted for modern connoisseurs who desire exceptional
experiences, The St. Regis Abu Dhabi is the social epicenter for royalty, the
discerning traveler and luminaries in the art of living. The hotel comprises of
283 fabulously appointed guest rooms including 55 suites, most of which have
incredible views of both the Arabian Gulf and the city of Abu Dhabi, along with
the breathtaking one of a kind Bridge suite between the two Nation Towers.
The St. Regis is a part of the Marriott International, a
constant growing and a leading global hospitality company, having the vision to
be the World's Favorite Travel Company, with more than 7,000 properties in 131 countries and
territories. The core of the hotel are our staff whom we address as “Hosts” as
they are the ultimate luxury ambassadors of our hotel, striving to provide
exquisite stay to our guests and memorable experiences each day. Pursue your
passion for a dynamic career and grow your expertise at the best address! We invite
you to explore your career at The Abu Dhabi’s finest urban resort, The St.
Regis Abu Dhabi.
Job Summary
Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.