· Achieve daily targeted number of sales calls with effectiveness
· Develop business leads for the Hotel on a daily basis
· Prepare monthly list of accounts to penetrate for the following month
· Prepare monthly action plan for travel agent segment
· Monitor competitors’ rate strategy, account penetration and marketing activities to maintain a competitive edge
· Fully responsible of accounts under his/her management , including contracting, updating profile and renewing contracts
· Update management on VIP arrivals, meet and greet accordingly
· Up-sell, cross-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue
· Conduct negotiations to achieve the best profit and rates for the Hotel
· Attend hotel clients and local community business events to network and maintain high visibility
· Defines precise guest requirements and ensures that the guest services offered corresponds effectively to their requests
· Provides after-sales service and in particular to ensure all guests complaints are efficiently addressed
Work Experience
· Strong interpersonal and negotiation skills
· Good communication and customer contact skills
· Ability to work well in stressful & high-pressure situations
· A team player & builder
· A motivator & self-starter
· Well-presented and professionally groomed at all times
Able to work with hotel PMS system (Opera), Microsoft words and Excel, PowerPoint for report.
· Diploma / Degree in Tourism / Hospitality Management
· Minimum of 5 years and above of experience in a similar capacity with proven track records, prefer work in hotel industry before.
· Excellent reading, writing and oral proficiency in English language
Benefits
Malaysian Only Local contract
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