Sales Manager Travel Agent (Malaysian only - Local contract)
AccorKuala lumpurUpdate time: May 31,2022
Job Description
Job Description

·       Achieve daily targeted number of sales calls with effectiveness

·       Develop business leads for the Hotel on a daily basis

·       Prepare monthly list of accounts to penetrate for the following month

·       Prepare monthly action plan for travel agent segment

·       Monitor competitors’ rate strategy, account penetration and marketing activities to maintain a competitive edge

·       Fully responsible of accounts under his/her management , including contracting, updating profile and renewing contracts

·       Update management on VIP arrivals, meet and greet accordingly

·       Up-sell, cross-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue

·       Conduct negotiations to achieve the best profit and rates for the Hotel

·       Attend hotel clients and local community business events to network and maintain high visibility

·       Defines precise guest requirements and ensures that the guest services offered corresponds effectively to their requests

·     Provides after-sales service and in particular to ensure all guests complaints are efficiently addressed 



Work Experience

·       Strong interpersonal and negotiation skills

·       Good communication and customer contact skills

·       Ability to work well in stressful & high-pressure situations

·       A team player & builder

·       A motivator & self-starter

·       Well-presented and professionally groomed at all times

Able to work with hotel PMS system (Opera), Microsoft words and Excel, PowerPoint for report.

·       Diploma / Degree in Tourism / Hospitality Management

·       Minimum of 5 years and above of experience in a similar capacity with proven track records, prefer work in hotel industry before.

·       Excellent reading, writing and oral proficiency in English language




Benefits

Malaysian Only Local contract



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