HOW MIGHT YOU DEFY IMAGINATION?

If you feel like you’re part of something bigger, it’s because you are. At Amgen our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies. We are global collaborators who achieve together—researching, manufacturing and delivering ever-better products that reach over 10 million patients worldwide. It’s time for a career you can be proud of. Join us.

SALES & MARKETING OPERATIONS / OMNICHANNEL CRM ASSOCIATE

LIVE

What you will do

In this vital role you will support key commercial systems and data, as well as providing sales & marketing analysis and insights to our UK & Ireland affiliate brand teams.

You will be responsible for administering key sales & marketing technology platforms including Veeva CRM. You’ll organise and deliver training and support for these system to internal customers, providing first line technical support for field-based users, managing and processing customer data, developing reporting solutions and engaging our commercial affiliate in the use of the platforms.

You’ll also have responsibility for developing reports on behalf of brand teams to support the planning, execution and evaluation of our promotional activities using your extensive knowledge of our customer data and analytical skills.

Systems & Data

• Partner with Amgen global CRM team and IS to maintain Veeva CRM platform and deploy updates & enhancements. First point of contact for day-to-day tech support for sales force.
• Coordinate, implement and communicate enhancements and bug fixes to key commercial platforms e.g. 3rd party insights & customer data solutions
• Update, create and maintain customer data; ensure reporting and analysis needs of Commercial teams are met
• Ensure CRM platform and associated data is compliant with industry code of practice and all legal and privacy requirements

Sales & Marketing Planning & Analysis

• Support Commercial cycle planning process including segmentation, targeting and territory “Plan of Action”
• Provide timely and insightful analysis to internal customers on customer engagement, sales activity and execution of marketing strategy across channels and brands
• Develop ad-hoc data analyses for brand teams to inform sales & marketing strategies and assess ROI of Amgen promotional tactics, channels & activities
• Support sales force effectiveness benchmarking, analysis and optimization

WIN

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. What we seek in you as an experienced  professional, are these qualifications and skills:

• Degree educated in related, numerate or technology related subject
• Proven experience in Customer Relations management  or Sales Operations, preferably gained in pharmaceutical industry
• Experience of working with CRM platforms, preferably Veeva or Salesforce
• Good to advanced knowledge of MS Excel and data reporting solutions Tableau, PowerBI, QlickView, etc..
• Analysis and reporting skills  
• Track record of working to tight deadlines
• Experience of dealing with remote users (field based staff)
• Fluency in English, both written and verbal
• Preferably exposure to Pharma industry data sources

Be part of our team

You would be joining the UK&I Commercial Excellence team, who contributes to the continued growth of our business and people through sales and marketing operations, omnichannel customer engagement solutions and learning & development programmes.

THRIVE

What you can expect of us

As we work to develop treatments that take care of others, so we work to care for our teammates’ professional and personal growth and well-being.

• Full support and resources to expand your skills, enhance your expertise, and maximize your potential along your career journey
• Diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act
• Generous Total Rewards Plan comprising health, finance and wealth, work/life balance, and career benefits

LOCATION: Cambridge with flexibility to work from home regularly

APPLY NOW

for a career that defies imagination

In our quest to serve patients above all else, Amgen is the first to imagine, and the last to doubt. Join us.

careers.amgen.com

Equal Opportunity Statement

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.