• Job Scope

工作范围

• Provide outstanding service to Singapore Airlines’ travel agency and corporate accounts across China

为新航在中国各地的旅行社和企业客户提供优质服务

• Serve as the first contact point via phone and email for queries, requests and operational issues from agencies, or directly from corporate travel desks

通过电话与邮件为旅行社或直接为企业客户提供咨询

• Manage small agency/ corporate accounts

管理小型代理及部分企业客户

• Provide end-to-end support to small agency and corporate accounts

为小型代理及部分企业客户提供一站式的支持

• Handle key servicing systems and trade-related initiatives

关注解决同业事宜及需求

• Candidate Requirements

候选人要求

• Has good communication skills over the phone and email

有良好的沟通技巧

• Prior experience in Airline Reservations & Ticketing will be useful

具有航空公司票务预订经验优先

• Familiar with how to quickly search for the right information under time pressure

熟悉并快速搜索正确的信息

• Is organized and able to track and resolve multiple client processes

及时，有效的解决客户需求

• Is sales driven, tenacious, resourceful, results-oriented, innovative

有较强的市场意识和拓展能力，务实创新

• Is flexible and readily available to resolve client issues

有较强的主观能动性

• Accepts empowerment/takes responsibility

富有责任心

• Is a team player

具有团队合作精神

• 请提供中英文版简历

上班地址：南京西路