Overview :

Complete day to day supply chain tasks including order processing, data entry, issue investigation and resolution, handling general customer enquiries (phone and email), stock management, credit and invoice management.

Responsibilities :

Technical / Operational

- Process customer orders for domestic and international customers

- Keep customers informed about order status, backorders, unexpected delays, part shipments and product issues

- Handle inbound product enquiries, quotes, product returns and complaints

- Make outbound calls or emails assisting with customer notices and product recalls

- Analyze and resolve escalated customer issues

- Process credits

- Help manage price database

- Liaise with transport companies including domestic couriers and freight forwarders

- Maintain customer standing orders

- Assist Sales and Marketing teams with stock, customer order enquiries and customer data base

- Some planning and inventory control tasks as required

- Identify and implement improvements in customer service processes

Internal Systems and Processes

-  Knowledge of and adherence to Human Resources Policies & Procedures

-  Follow, update and create SOP’s and methods for the department.

-  Ensure processes meet department objectives (KPIs) within expected timeframes

Customers

-  Provide outstanding assistance and advice to external and internal customers

-  Develop and build relationships between the distribution site and other areas of Abbott, suppliers and customers.