West Pharmaceutical Services, Inc. is a leading manufacturer of packaging components and delivery systems for injectable drugs and healthcare products. Working by the side of its customers from concept to patient, West creates products that promote the efficiency, reliability and safety of the world's pharmaceutical drug supply. West is headquartered in Exton, Pennsylvania, and supports its customers from locations in North and South America, Europe, Asia and Australia. West's 2017 sales of $1.6 billion reflect the daily use of approximately 112 million of its components and devices, which are designed to improve the delivery of healthcare to patients around the world.

• Active member of the Asia-Pacific Sales Operations Team (APSOLT)
• Act as Sales Operations key liaison between West regional HQ and China for all global/regional projects implementation:
  • Update and improve the customer classification by collecting sales and marketing input.
  • Drive the Sales Incentive Plan, ensuring that we administrate and run the plan timely and to a high standard.
  • Drive sales disciplines, pipeline and forecast, and linearity improvement.
• Coordinate and implement local sales trainings as per regional and global guidance as well as local competencies gaps.
• Implement and maintain sales productivity programs, automation, tools and reporting
  • Implement technology solutions to improve sales performance
  • Primarily responsible for driving the adoption of CRM across China Sales organization and CRM data check and maintenance
• Develop, refine and direct implementation of sales initiatives, procedures and policies through initial research, strategic analysis, planning and Sales management input.
• Review commercial contracts and streamline the contracting process to help close more sales.
• Collaborate with Global and Regional Sales Operations on price increases strategy and implementation.
• Other duties as assigned
  

• Bachelor’s degree or equivalent
• Minimum of 5-6 years of Commercial Operations / Sales Operations / Business Analysis
  

• Strong analytical skills and fit with Excel. Advanced Microsoft PowerPoint skills required
• Excellent organization skills and structured work approach
• High flexibility, independent and precise working style, highly efficient
• Proficient in English
• CRM and SAP experience preferred
• Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
• Support and contribute in Lean Sigma programs and activities towards delivery of the set target
• Able to comply with the company’s safety policy at all times
  • List any safety requirements applicable to role within your country
• Able to comply with the company’s quality policy at all times.
  • List any quality requirements applicable to role within your country
    

• Teamwork
• Conscientiousness
• Customer-oriented
• Effectiveness & Quick-response
• Patience, Persistence
  

• Travel requirement: 15% max, essentially within Asia
  

West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you have a disability or special need that requires accommodation, please send an email to peggy.tayloe@westpharma.com . Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.