Sales Operations Specialist (80-100%)
ABBBadenUpdate time: November 28,2019
Job Description
Join ABB and work in a team that is dedicated to creating a future where innovative digital technologies allow greater access to cleaner energy.
For our growing organization in the area of Grid Automation Products we are looking for a passionate Member of Sales Operations Team. Do like to deal with customers and internal stakeholders to find the best common solution? Are you a strong team player who is looking for a new challenge?
Your responsibilities
- Ensure that the order booking and revenue generation are executed in line with best practices and ABB policies
- Own the Repair Process, execution of repairs and coordination along with the different suppliers including repair reporting and coordination of quality problems/ recall of the products
- Execute demo equipment deliveries in coordination with internal departments
- Solve customer issues (e.g., order, technical, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams
- Proactively informs customers about issue status based on inputs, and clarifies any questions
- Ensures a positive customer experience throughout the entire process
Your background
- Economical degree with relevant specific certificates
- Minimum 2 years of experience in the area of order handling, order management, customer relationship management
- Good knowledge about processes, tools, products, Office and SAP
- German and English language skill are required
- Team player and organizational talent
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