Sales Opportunity Management Specialist
National instrumentShanghaiUpdate time: July 24,2019
Job Description
SALES OPPORTUNITY MANAGEMENT SPECIALIST
Why NI?
For 40 years, National Instruments has worked with engineers and scientists providing answers to the most challenging questions. Through these pursuits, NI customers have brought hundreds of thousands of products to market, overcome innumerable technological roadblocks, and engineered a better life for us all.
Historically, National Instruments has been a top 100 employer of choice as ranked by several different sources, including the Just 100 from Forbes Magazine, which named NI one of the top corporate citizens and best places to work. Maybe it is our fantastic work/life balance, or the Employee Stock Purchase Program and grants, or matching 401K, or picturesque campus with ponds, hiking trails, beach volleyball courts, and collaborative meeting spaces. If you want to work on cool stuff at a cool company, you’re in the right place! Here’s a snippet of some of our core industry leadership.
National Instruments believes in China's bright future. NI opened the 22nd international branch and the first international R&D center in Shanghai in 1998. Since then, NI China has established a world-class operation center, including marketing, sales, customer service, technical support and R&D. Direct sales mode was executed in mainland China since February 2006.
NI China is ever-expanding with the help of local talents and is dedicated to creating an excellent working environment and unique company culture - We are proud of being young and energetic.
NI China has been honoured and listed as Best Companies to Work for in Greater China since 2012 till 2018 by Great Place to Work® Institute.
To expand our business further, we are now looking for highly motivated candidates to fill a variety of positions. Choose NI China to launch your career and grow together!
Position Overview
National Instruments is seeking a dynamic Customer Operations professional that serves as a collaborative partner amongst the APAC Sales account team aligned to specific accounts, industry, or region. This role provides a centralized point of contact to enable Operations support through the entire opportunity management lifecycle to enhance Sales productivity and a positive customer experience.
Job Responsibilities
- Proactively collaborate with Sales on opportunities for Operations support driving velocity and removing roadblocks through the entire opportunity lifecycle through fulfillment.
- Drive consistent Operations opportunity engagement process to understand scope of work, resources, and timeline to advance and close the opportunity.
- Establish and maintain relationships with key technical & operational counterparts within accounts.
- Leverage commercial acumen to lead discovery engagements with the customer to capture funding source, procurement and approval process.
- Partner with Deal Desk, Planning, Finance, Trade Compliance to streamline the business close process within the opportunity.
- Leverage technical expertise to complete system configurations and creation of accurate & timely quotations for Sales account managers.
- Partner with global branch counterparts for purchasing and deployment logistics coordination.
- Drive the process of inventory forecasting to our Planning organization with captured forecast, timeline, and deployment location.
- Partner with post sales Customer Support Representative to ensure orders are processed with correct pricing, entitlement, and technical solutions flow through from CRM to ERP for implementation, tracking, and reporting purposes.
Qualifications
Qualifications
Basic Qualifications
- Bachelor’s degree preferably in a technical, business or communications field or applicable experience
- Experience supporting a field/inside sales organization including the use of CRM tools and processes
- Proficiency in Microsoft Excel (intermediate to advanced), PowerPoint, and Word
- Excellent planning, organizational skills, strong attention to detail, exceptional communication skills
- SFDC Opportunity Management
- Inventory Forecasting and Supply Management
- Product Lifecycle Management
- Financial & Credit Terms Fundamentals
- Distribution and Logistics – Intl Operations including knowledge of import/export best practices
Preferred Qualifications
- Sales, Business, and Commercial Acumen aligned to industry or regional business expertise
- 3+ years in Sales/Customer Operations experience preferred
- Experience supporting strategic or enterprise key accounts preferred
- Business Level – Product, System, and Platform knowledge
- Project Management Fundamentals Mindset
- SFDC Opportunity Management
- Inventory Forecasting and Supply Management
- Product Lifecycle Management
- Financial & Credit Terms Fundamentals
- Distribution and Logistics – Intl Operations including knowledge of import/export best practices
- Ability to thrive in a collaborative environment and effectively partner with functional teams to meet account needs
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