• Process customer orders in Oracle and ensure compliance and controls including terms, and conditions, allowed ship dates, and order change windows.
• Provide customers with prompt, early and accurate information regarding status of orders, supply, shipment issues, and complaints.
• Drive activities to achieve benchmark levels of delivery performance by understanding of customer demands, supply capabilities, and coordinating activities.
• Drive regular customer logistics review meetings and provide regular service updates.
• Prepare relevant material to facilitate discussion on performance, order coverage, leadtime, review and forecast.
• Resolve customer complaint, RMA return and invoice queries by clarifying customer's complaint; determining cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or settlement; following up to ensure resolution.
  

Other requirements:

• Business related university or college degree.
• Fluency in English is a must
• Good command of MS Office applications
• Advanced Excel knowledge and analytical skills, Oracle system.
• 3> years of experience in high-end customer service, supply chain & logistics or sales are preferred.
• Successful candidates demonstrate strong skill and results using high customer focus, proactivity, drive for continuous improvement, strong communication, abilities, analytic capabilities, problem solving skills, and knowledge of supply chain processes.