Our client is a leading luxury (Jewlery) organization, they are seeking a driven experienced Sales Associates/Senior Sales Associates to join their winning team.

Responsibilities:

1. Sales Targets Achievement

• Consistently achieve or exceed monthly and quarterly individual sales plan.
• Strengthen and develop relationships with existing customers.
• Sell to NEW customers, utilizing customer engagement tools as appropriate.
• Utilize the company's Strategic Selling skills to effectively identify customer needs and close sales.

2. Service Excellence & Clienteling

• Engage with all customers to ensure consistent delivery of exceptional service.
• Positively contribute to store’s delivery of the company's Experience.
• Build dreams for client for repeating transactions.
• Develop and maximize customer base through client registry and other sales tools to achieve annual sales target .
• Utilize Client Book system to proactively communicate on important occasions and events.
• Project the company history and tradition in all customer interactions.
• Handle after-sales service, e.g. repairs, engraving.
• Work as a team partner with colleagues to ensure customer satisfaction and contribute to a positive store environment.
• Proactively learn through intranet and complete provided training courses to ensure compliance with company policy changes to better serve customers.

3. Store Operations

• Assist in stock take
• Perform activities to assist in completing monthly audit checklist
• Ensure store is properly maintained

4. Corporate Standards and Directives

• Fully understand and support current business initiatives and new product launches in order to drive business success.
• Ensure all sales activity complies with corporate brand standards and directives, including Product Presentation and Visual Merchandising.
• Maintain security standards within the store to ensure safety of customers, colleagues and to protect our assets through appropriate care and handling of merchandise.
• Consistently and accurately capture all customer data in support of building and developing lasting client relationships and to obtain customer feedback

Requirements:

- Form 5 or above
- Minimum 2-3 years of experience in luxury retail industry
- Pleasant, self-motivated, energetic with good interpersonal skills and attentive
to details
- Fluency in Cantonese. Good command of English and Mandarin is an advantage
- Less experience will be considered as Contract Sales Professional

If you're interested in this role, click 立即申請 or for more information and a confidential discussions on this role, or to find out about more opportunities, please contact Fiona Leung at Faro Recruitment at +852 2966 0799 or apply directly.

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