- Participates in improvement initiatives and team building activities within customer

service and across functional areas of core integration.

- Accurately process high volumes of part orders and service requests, including but

not limited to part location and price determination, accurate cost and revenue

account reflection, regular follow up with engineers and FEI inventory management

to ensure the customer's needs are met successfully and promptly.

- Prepares accurate pricing of part orders and returns based on factors such as foreign

currency conversion rates, contract type and coverage, special customer discounts,

part type category and subjective data from field service engineer as to reason for

current part issue.

- Ensures accurate cost and revenue account are associated with parts, labor and

expenses on each call, which requires solid understanding of cogs accounts, service

types and service areas both internal and external to FEI.

- Determines shipping method based on numerous factors including part size and

weight, contractual agreements with the customer, severity of system issue, and

preferred carrier.

- Acts as customer liaison with Accounts Receivable to determine billing issues and

find resolution.

- Maintains records regarding customer returns, deliveries, changes, pricing, and

return credit problems.

- Issues quotes for parts sales as requested by customers and field service engineers.

- Maintains professionalism in working relationships with team, customers and others

within the company. Role model for newer team members in how to communicate well

in all situations.

- Ensure all areas of personal responsibility

The successful candidate will possess the following combination of education and experience:

- Requires outstanding problem solving, follow-through, attention to detail and

organizational skills.

- Ability to multi-task in an extremely fast paced environment.

- Moderate excel, word, and access database skills.

- Excellent typing, 10-key speed and accuracy rate.

- Ability to maintain professionalism and courtesy under pressure.

- Critical soft skills include self-motivation, the ability to multi-task and remain composed

under pressure, professionalism, written and oral communication skills, and strong

team and customer orientation.

- Consistently communicates with customers, peers, and other FEI employees in a

helpful, friendly, and professional manner.

- Typically requires a Diploma(minimum) and 3-4 years of experience in high volume Sales and Service support.