Great that you're thinking about a career with BSI!

BSI is seeking a Sales Support Administrator to join our Regulatory Service (Medical Device) business. This role provides administrative support to the sales team and front-line customer service. This includes processing quotes and applications; recording inquiry information, call handling, inquiry evaluation and response, project work and general duties.

This is a full-time, non-exempt (hourly) position in Herndon, VA office and hours are Monday-Friday 8:30am-5:30pm. 

Job Duties:

• Receive, prioritize and process sales briefings received from the global Sales Team
• Produce customer correspondence including quotation and contract documents
• Receive, prioritise, technically verify and process customer applications
• Pass fully prepared customer applications to Operations for delivery
• Receive and handle incoming phone, e-mail and letter inquiries from external and internal customers and ensure resolution of inquiry within required time frame
• Provide general administration support to the Sales department as requested by the management team.
• To work with Sales Support Team Leader to agree, plan, implement and monitor quality of work and key performance indicators.
• Adopt a collaborative team approach to working within own group and other teams/functions within the department and other areas of the business.
• Undertake specific project work as required

To be successful in this role, you'll have strong administrative skills, be able to communicate well through a variety of channels, and have a great eye for detail. You'll be confident supporting stakeholders both inside and outside of the business to receive, prioritize and process sales briefings received from the global Sales Team.

Qualifications:

• High school diploma
• At least one (1) year of customer service or related experience
• Strong computer skills (Microsoft Office - Excel, Word, PowerPoint, excellent typing and data entry, ability to learn new programs)
• Salesforce.com experience preferred

Our Excellence Behaviours: Customer Focus, Accountability, Respect, Communication, Achievement & Leading and Managing others.

BSI is an Equal Opportunity Employer and we are committed to diversity