Sales Support Administrator

Location- Eastern time-zone preferred / Open to remote USA                        

RWS Holdings plc is the world’s leading provider of technology-enabled language, content management and intellectual property services. We help our customers to connect with and bring new ideas to people globally by communicating business critical content at scale and enabling the protection and realization of their innovations.

Our vision is to help organizations interact effectively with people anywhere in the world by solving their language, content and market access challenges through our collective global intelligence, deep expertise and smart technology.

Customers include 90 of the globe’s top 100 brands, the top 10 pharmaceutical companies and 18 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific, and North and South America across the technology, pharmaceutical, medical, legal, chemical, automotive, government and telecommunications sectors, which we serve from offices across five continents.  Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L). For further information, please visit: www.rws.com

About The Role:

The Sales Support Administrator is responsible for supporting sales representative(s) with administrative tasks, primarily relating to client-facing activities e.g. quoting.

Responsibilities:

Sales Administration

•            Provide a responsive and efficient service to clients;

•            Create and maintain client and contact profiles in our project management system;

•            Open and follow-up client orders in our project management system;

•            Maintain pricing records in our project management system;

•            Maintain client guidelines;

•            Request the creation of new customer accounts in Microsoft Great Plains;

•            Provide coverage and support for the Sales team and others in their absence;

Quoting

•            Support Sales Representatives by liaising with Operations and producing estimates in an accurate and timely manner.

Pre-invoicing

•            Revision and approval of draft/final invoices for the Sales Representative(s);

•            Follow up with clients for missing billing details and purchase orders, if applicable;

•            Liaise with clients, Billing / Collection departments for returned invoices/invoices not paid.

Reporting

•            Prepare weekly/monthly/quarterly/ad hoc reports for internal purposes and for clients;

•            Data analysis.

You will be required to carry out all additional duties that are within the context of your job title. In addition to, or as an alternative to your normal duties, and as the needs of the business may require, you may from to time to time be required to undertake other duties that are reasonably consistent with your position and within your capabilities.

Requirements:

• Excellent project management skills, able to prioritize, multi-task and work under pressure.
• Excellent organizational skills and the ability to work independently.
• Attention to detail to ensure quotes, invoices and company set up are correct and accurate.
• Excellent customer service and communication skills as this role requires regular communication with clients.
• Strong interpersonal skills and an excellent team player due to the close working relationship with the Production, Sales and Billing teams.
• Ability to demonstrate analytical thinking, problem solving, creativity and flair in the achievement of tasks.
• Self-motivated, pro-active, results-driven and focused on achieving company objectives
• Adaptable and flexible to a changing work environment.

Benefits:

• Amazing benefits. (Seriously!)
• Infinite training, professional development and personal growth opportunities.
• The rare opportunity to impact how organizations communicate globally. There’s a reason we work with 90 of the top 100 brands.
• Smart, engaged co-workers, a culture of diversity, innovation and opportunity.
• Great work life balance!

Life at RWS - We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives  us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch 

As a company focused on connecting people through language, diversity and inclusion are fundamental to our company culture. RWS is an Equal Opportunities Employer and we are committed in ensuring that all employees work in an environment free from all forms of harassment and discrimination and one that actively promotes teamwork, diversity and trust. All employees have a right to be treated with respect and dignity. RWS operate in a manner for the inclusion of all - any form of discrimination is expressly prohibited. Employees are selected and promoted on merit alone and no other factors whether race, gender, age, religion, marital status, gender identity or disability are taken into consideration.

We are proud to work in a company where all can succeed and grow their career and while RWS operates in accordance with all local employment laws, if local law enables any form of discrimination this is against RWS company policy and we will adhere to the highest standard.    

RWS is an Affirmative Action Employer.  Qualified applicants will be evaluated for employment without regard to race, color, religion, sex, national origin, veteran, and disability status.  For more information about EEO/AAP legislation please visit: https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf

Recruitment Agencies: RWS Group PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.