Job Summary The Sales Support Engineer's role is to support the direct current business development team, CSO's and select direct customers with technical quotations. The role assists in meeting department financial commitments (sales and margin), improving levels of customer satisfaction and securing the direct current business development team to effectively develop client relationships and strategic opportunities. Job Responsibilities To receive incoming enquiries by phone, email or internal mechanisms from either external customer’s, CSO's or the direct current Business Development team Collaborate by being a key internal contact for communication between customers, the business development team and other departments such as customer care, finance, operations and engineering Develop sound business relationships with our customers and subcontractors based on integrity and respect Prepare technical / commercial direct current quotations and customer responses using internal tools, solutions according to business objectives, service level agreements and management guidance. Assist with creation of complex tender responses Maintain continuous technical appreciation of bespoke solutions to enable value add opportunities Manage the quotation log and CRM as necessary Assist in product forecasting preparation Support in the identification of new business opportunities Ensure that all communications are balanced, professional and are completed in accordance with deadlines outlined by internal and external stakeholders Ensure familiarity with Eaton’s range of products Develop familiarity with competitors’ technology, strategy and pricing within the channel Complete all necessary training Submit monthly report to the direct line manager regarding potential opportunities and or challenges. Be a champion for our customers using influence within Eaton to ensure that the customers’ needs are always actively addressed and met. To assist in meeting customer satisfaction improvements Continuously search for ways to remove waste, create efficiencies and improve the way we do business. Qualifications Qualifications Education level required: Bachelor’s Degree or Equivalent Professional Degree. Years and area of experience required: Ideally 3-5 years. Technical Knowledge: Technical knowledge of electrical systems, specifically direct current solutions. Ability to interpret complex specifications and drawings (electrical / mechanical). Technical aptitude and analytical skills. Soft skills: Strong customer service skills. Market knowledge. Excellent communication and interpersonal skills (both written and verbal). Problem solving. Business acumen. Negotiation skills. Drive for results and collaborative style. Good working knowledge of MS Office (Word / Excel, PowerPoint). Ability to adopt and adapt to Eaton / local IT solutions as required. Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power ─ today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re accelerating the planet’s transition to renewable energy, helping to solve the world’s most urgent power management challenges, and doing what’s best for our stakeholders and all of society. Founded in 1911, Eaton has been listed on the NYSE for nearly a century. We reported revenues of $19.6 billion in 2021 and serve customers in more than 170 countries. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We have demonstrated our passion for sustainability with the announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. Eaton is committed to having a workforce that is diverse and non-discriminatory at all levels, reflecting the diversity of our customers and the varied environments in which we conduct business around the world. Our success depends on our ability to attract and retain the very best people unlimited by race, color, social or economic status, religion, national origin, marital status, age, disability, veteran status, sexual orientation, gender identity or any protected status. Eaton follows relevant non-discrimination laws and regulations in the countries where we operate. It is the policy of the Company to make all decisions regarding employment, including hiring, compensation, training, promotions, transfers, or lay-offs, based on the principle of equal employment opportunity as defined above. Job: Sales Region: Europe, Middle East, Africa Organization: ES EMEA CS CPS Critical Power Solutions Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes – Hybrid Does this position offer relocation?: No Travel: Yes, 10 % of the Time