#### Position Description:


The Sales Support Representative will support a specific dedicated EMEA region
and interact with DCG Sales teams (60%), internal customers (e.g. pricing,
order management – 30%) and external customers / Lenovo Business Partners
(10%).

This position is dedicated to meeting the expectations of internal and
external customers. Building strong relationship and supporting sellers to
offload them from administrative and non-customer facing activities. The role
is instrumental for increasing our Sellers efficiency and focus on our
customers.

Your responsibilities will include:

\- Interlock with assigned Sales Reps to process quote renewals, aligning the
quantities and prices, and manage them through the approval process while
interlocking with the pricing team and profit managers to ensure the customer
is able to place order against valid contract
\- Contract management (creation, validation, maintenance, etc.)
\- Interlock with logistics to ensure delivery requirements are met and
understood by end-customer
\- Interlock with finance regarding approvals and credit note creation for
returned goods
\- Support of other administrative tasks related to ad-hoc tasks to assist
sales productivity
\- Process Education and New Tools Testing: within this role, you are asked to
onboard new tasks & tools and to look for efficiencies in our processes and
tools (mainly CRM)
\- Escalations and prioritization with aligned functions as Pricing, Supply
Chain, Product management, Finance, Channel…

#### Position Requirements:


The Sales Support Representative will have excellent contract language /
creation background, teaming skills, quality improvement, and organization
skills. Also, this candidate is able to manage priorities and demonstrates a
strong aptitude for critical thinking and problem resolution.

Other requirements included:

• Strong written and verbal English/ other language is an advantage
• At least 1-3 years of experience in Customer Service, back office or sales
support is an advantage
• Strong PC Background (Word, Excel, etc)
• Customer Satisfaction and Customer Escalation Management
• Strong ability to gather, analyze, monitor and document data
• Exceptional interpersonal and relationship management skills
• Facilitation and collaboration skills
• Must be a team player who is highly motivated & detail oriented
• Flexibility to work in an fast-paced environment and manage multiple
concurrent tasks / projects / priorities

Base gross monthly salary from minimum 1150 EUR and above, depending on
experience + variable part

We are an Equal Opportunity Employer and do not discriminate against any
employee or applicant for employment because of race, color, sex, age,
religion, sexual orientation, gender identity, status as a veteran, and basis
of disability or any federal, state, or local protected class.