Sales Support Specialist

Working collaboratively across the organization, the Sales Support Specialist supports our sales team as it relates to finding solutions for our customers. This individual will enhance the overall customer experience for internal and external customers by; providing relevant insights and identifying solutions to increase sales growth.  This is an opportunity to a play a leading role in one of the fastest growing markets in the healthcare diagnostics industry.

• Supports the North America Point of Care organization by driving and tracking KPIs including sales rep performance, funnel volume and quality, sales results
• Provides insights on customer needs and operational approaches to maximize opportunities and mitigate risks
• Engages key internal partners to address process bottlenecks and implement continuous improvement
• Provides insights on portfolio business performance, territory performance, customer needs, and designs approaches to maximize opportunities and mitigate risks
• Interfaces with NAM Healthineers operations colleagues to position POC requirements and inputs into various projects
• Guides the customer sales support process related to VIP Visits, reference sites product demonstrations or presentations, and field sales support

• Possesses superior knowledge of the medical device market and the healthcare environmental changes
• Strong collaborator with Customer Service, Business Operations, Process Engineering experience desired
• Demonstrates and applies advanced knowledge of concepts, practices, and procedures for managing complex data driven marketing projects
• Possesses a highly analytical mind with excellent MS Excel Skills
• Excellent written, presentation and communication skills
• Strong objection handling and conflict resolution skills
• Possesses excellent interpersonal skills
• Must be able to travel 25% or more as required
• SAP Knowledge and Experience strongly preferred