Sales Support representative & Claims Analyst
LenovoBratislava, bratislavský kraj, slovakiaUpdate time: May 6,2021
Job Description
Position Description:
We are Lenovo!
Currently the number one PC vendor worldwide, we continue to be the fastest
growing company in our respective field. We’re a leader in genuine innovation,
dreaming up and building the technology and services that enable and inspire
progress around the world.
We are dedicated to fostering an environment that encourages entrepreneurism
and ownership - a workplace where your talents can be challenged, and your
efforts recognized and rewarded. We’re the progressive thinkers, creative
doers and endless tinkerers who will always challenge the traditional and who
know true groundbreakers never stand still. No matter what team you’re a part
of, joining us you can create real impact.
We are currently recruiting a Sales Support representative & Claims Analyst,
who will play a key role in supporting our sales teams across EMEA and
optimizing our services sales processes, together with claims processing. The
candidate will be responsible to understand the end to end systems used to
create and manage service contracts and support day to day activity in those
systems.
Sales Support & Claims analyst role for ISG Services is aimed to support
Lenovo Data Center ISG Sales team in their selling activities. Content of the
role varies from offers preparation, contracts registrations, contracts
modifications, customer disputes resolution. With the objective of growing ISG
market share, the role responds to market changes, marketing and portfolio
updates, business targets. It is closely linked to the sales environment, with
direct communication with Lenovo sellers and Lenovo’s business partners.
The Sales Support & Claims team is crucial for Lenovo in order to help our
business grow, speed up the contract process and increase the customer
satisfaction. This is a great opportunity for you to become a part of a great
team in a fast growing business, which will bring you many opportunities to
develop your carrier, use your potential, influence the processes set up,
communicate in foreign languages on a daily basis and to get the sense of
Lenovo business.
We are looking for pro-active people who do not like routine at work. The team
supports EMEA region and we are looking for candidates with the following
language combination: English + any other language is welcome
Interactions: The team will interact with Sales teams (40%), internal
customers (e.g. pricing, order management – 30%) and external customers /
Lenovo Business Partners (40%). This position is dedicated to meeting the
expectations of internal and external customers.
These are your detailed responsibilities:
• Preparation of maintenance and service offerings / quotations for Data
Center (ISG) customers and business partners
• Registration of service contracts accepted by the contractual parties,
alongside with administering of these contracts, ie: changes based on customer
requirements, terminations, additions etc.
• Daily written and phone conversation with your internal (Lenovo) and
external (business partners) customers
• Close collaboration with Lenovo sales team, sales leadership team, delivery
team, finance teams etc.
• Taking part in management BMS meetings
• Resolution of disputes raised by the customers
• Ensuring customer satisfaction by delivering your work based on pre-defined
SLAs
#### Position Requirements:
You should have a business knowledge of services industry and ideally with IT
solutions to support such business. Knowledge of Major ERP or CRM system is a
strong advantage. You should be able to manage priorities and demonstrates a
strong aptitude for critical thinking and problem resolution.
• Bachelor's degree in Business Administration
• Strong written and verbal English communication skills
• Additional European language skills are an advantage
• At least 2-3 years experience in maintenance services back office or sales
support is an advantage
• Strong PC Background (Word, Excel, etc)
• Customer Satisfaction and Customer Escalation Management
• Strong ability to gather, analyze, monitor and document data
• Exceptional interpersonal and relationship management skills
• Facilitation and collaboration skills
• Must be a team player who is highly motivated & detail oriented
• Flexibility to work in an fast-paced environment and manage multiple
concurrent tasks / projects / priorities
• Flexible working hours (UK business hours preferred) but not necessary
Base gross monthly salary from minimum 1150 EUR and above, depending on
experience + variable part 12% of your annual earnings
What Lenovo can offer you:
• 3 sick days per year
• Additional vacation days
• 100% sick leave compensation up to 2 months per year
• A broad selection of soft / hard skills trainings and individual mentoring
• Employer contribution to the Third Pillar Pension System
Lenovo is an Equal Opportunity Employer and do not discriminate against any
employee or applicant for employment because of race, color, sex, age,
religion, sexual orientation, gender identity, status as a veteran, and basis
of disability or any federal, state, or local protected class.
We are an Equal Opportunity Employer and do not discriminate against any
employee or applicant for employment because of race, color, sex, age,
religion, sexual orientation, gender identity, status as a veteran, and basis
of disability or any federal, state, or local protected class.
Get email alerts for the latest"Sales Support representative & Claims Analyst jobs in Bratislava, bratislavský kraj, slovakia"