Position Description:
We are currently recruiting a Sales Support representative who will play a key
role in supporting our sales teams across EMEA and optimizing our services
sales processes.
The candidate will be responsible to understand the end to end systems used to
create and manage service contracts and support day to day activity in those
systems.
The Sales Support team is crucial for Lenovo in order to help our business
grow, speed up the contract process and increase the customer satisfaction.
This is a great opportunity for you to become a part of a great team in a fast
growing business, which will bring you many opportunities to develop your
carrier,
use your potential, influence the processes set up, communicate in foreign
languages on a daily basis and to get the sense of Lenovo business.

We are looking for pro-active people who do not like routine at work.
The team supports EMEA region and we are looking for candidates with the
following language combination: English + German
Interactions:

The team will interact with Sales teams (40%), internal customers (e.g.
pricing, order management – 30%) and external customers / Lenovo Business
Partners (40%)
This position is dedicated to meeting the expectations of internal and
external customers.

Position Requirements:
The candidate should have a business knowledge of services industry and
ideally with It solutions to support such business. Knowledge of Major ERP or
CRM system is a strong advantage. Also, this candidate is able to manage
priorities and demonstrates a strong aptitude for critical thinking and
problem resolution. Other requirements included:

• Bachelor's degree in Business Administration
• Strong written and verbal German communication skills and English on
advanced level
• Additional European language skills are an advantage
• At least 2-3 years experience in maintenance services back office or sales
support is an advantage
• Strong PC Background (Word, Excel, etc)
• Customer Satisfaction and Customer Escalation Management
• Strong ability to gather, analyze, monitor and document data
• Exceptional interpersonal and relationship management skills
• Facilitation and collaboration skills
• Must be a team player who is highly motivated & detail oriented
• Flexibility to work in an fast-paced environment and manage multiple
concurrent tasks / projects / priorities

Base gross monthly salary from 1100 EUR, depending on experience + variable
part