Key responsibilities:

Probe Store (consumables)

• Process Probe orders (customer contact, order entry, shipping, billing, accounts receivable)

• Follow up with customers for payment

• Maintain Probe Stock to ensure fast shipping time

• Update web site with new probe offerings, pricing, and promotions

• Work with manager on conference, internet, and other Probe marketing campaigns

• Target marketing to customers by application

• Provide Probe order/sales report to Senior Admin and Management

• Provide feedback to marketing/management on probe sales and request trends

• Report to Managers any current or foreseen problems with supply and delivery
  

Service Admin Sales and Support

• Work with service team to promote extended warranty and service/support package options

• Contact customers before end of warranty to inform warranty expiration and promote extended warranty service/support packages

• Confirm and maintain warranty expiration calendar

• Assist Admin with spare parts inventory management

Marketing

• Work with marketing on consumables, accessories, and upgrade promotion campaigns

• Assist with in-house training logistics: send out invitation letter, book hotels, certificate printing, etc..

• Technical Workshop on-site support

• Manage AR marketing materials: brochures, popups, gifts
  

General

• Maintain and develop knowledge of assigned products and their common applications, undertaking appropriate training where necessary.

• Perform work safely at all times, maintaining an up to date knowledge of health & safety requirements and operating in accordance with health and safety at work legislation.

• Participate in training and development activities as required.

• Undertake any other tasks or responsibilities in line with the scope and level of responsibility of the post, which might reasonably be required.
  

Main working relationships

• Reports to the senior sales administrator.

• Works closely with sales team, service team, and management.

• In addition to the above described duties, the post holder may be requested to perform other related duties.
  

Person Specification – Essential requirements unless stated

Education / Qualifications

• Degree desirable
• Fluent spoken and written English.
  

Professional Skills/ Abilities

Experience of developing and implementing streamlined administrative processes.

• Good PC skills. Proficiency in the Microsoft packages is essential; experience in CRM would be valuable.

• Work experience in an international company desirable.

Personal Qualities:

• Adaptable, able to flex to needs of customers, team and the business

• Proactive. self-starter, completes activities with minimal support. Initiates actions to develop new and better ways of working, using past experience and any mistakes as positive opportunities for improvement.

• Customer focused. Adept at balancing OI and distributor demands in meeting the ultimate customers needs effectively

• "Can do" attitude – Decisive, able to work around issues to deliver performance

• Superior communication and interpersonal skills to engage with and manage through people.

• Strong analytical & negotiation skills..

• Rounded in approach – sees bigger picture as well as own priorities and needs

• Must be prepared to travel (up to 40% of time)
  

上班地址：上海市徐汇区虹漕路461号