Responsible for providing administrative and research support to the Director of Sales as well as proactively researching sales leads to achieve an agreed number of appointments for the on property Sales Team and managing a portfolio of telesales accounts to an agreed target. Responsible for ecommerce administration for the hotels to include the full maintenance of HWS to audit standard, epic as required, reporting of results through ECM1 reports to support the Cluster eCommerce Manager for Dubai in administrative functions.  Identifies new business leads in conference, group and transient markets and researches these for the on property team as required. Assists in, hotel marketing promotions direct mailings, the planning and undertaking of hospitality events, tradeshows, sales trips and familiarization events. Responsible for the handling phone inquiries for Sales and managing flow through of relevant inquiries to the Property sales team.

CANDIDATE PROFILE

• Previous experience working in a sales and administrative role

Skills and Knowledge

• An understanding of sales processes; can effectively make research calls to new and existing clients and secure           appointments for the cluster sales team

• Be fully aware of and adhere to Hotel policies on processing of entry visas

• Be fully competent on the approach of program for visa application

• Possesses excellent telephone skills

• An understanding of contractual agreements and legal implications.

• Strong communication skills (verbal, listening, writing)

• Strong organization skills

• Ability to solve problems

• Demonstrates high level of interpersonal skills

• Excellent IT literacy including Microsoft Office, excel, PowerPoint, Internet

• Excellent customer relations skills

• Ability to develop and maintain relationships e.g., associates, customers, vendors

• Ability to work collaboratively with other hotel departments to provide exceptional customer service     

• Ability to understand, execute and support Marriott Customer Service Standards and Marriott Brand Standards

Education or Certification

• Excellent level of English essential

Business Results

Balanced Scorecard Results:  Implements strategies and executes activities to drive and continuously improve financial results, guest satisfaction, human capital index and market share

SPECIFIC DUTIES

The following are specific responsibilities and contributions critical to the successful performance of the position:

E Commerce

• Work  and support maintenance of HWS to audit standard including EPIC for Lapita Hotel Dubai

• Support and achieve green measurement on ecommerce evaluation tools and hotels S&M audit section for e           commerce

• Execute a monthly plan and tracking to ensure all e commerce duties are completed on a timely basis

• Liaise with Marriott Leaders responsible eCommerce and eChannels to ensure compliance and delivery

• To support the eCommerce Manager in liaising with eChannel Account Managers and build relationships to further enhance this area

• Take part in conference calls/meetings to continually improve knowledge in this area

• Responsible for maintaining hotel images on the picture store and coordinating hotel photo shoots if required.

Sales Co-ordination

• Researches new clients through sales tools including Opera Sale & Catering, internet and market information,

• Secures an agreed number of appointments for the Property Sales Team.

• Will manage a maximum of 10-20 telesales accounts for the cluster, will be required to liaise with Market Sale as required.

• Correctly inputs all research calls made into Opera S&C in accordance with the required audit standards

• Updates the monthly tracking tools and other sales reports as required.

• Manages the administration of cluster client corporate hospitality events including booking tickets, confirming clients, organizing transport and liaising with suppliers.

• Maintains accurate and up to date account data and reporting using Marriott systems including all data compliance     reports.

• Assist with and conducts site inspections as required

• Performs other related tasks as assigned by management.

• Complies with Marriott International Hotels Limited Regional Office policies and procedures.

• Working hours as required to do your job but normally not less than 40 hours per week.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.