Position Description:
We are seeking enthusiastic, career-minded professional to join our Inside
Sales Support Team. The ideal Inside Sales Support Representative will be a
detail oriented, self-starter possessing the ability to work in a teamed
environment supporting a group of inside sales representatives in their day to
day selling efforts.

The job consists of 2 elements:

Sales Support
Support provided to our Internal Sales Reps and F2F Reps with back-office
tasks related to opportunity to contract management, creation of CRM system
configurations based on our product portfolio, as well as provide proactive
follow-up and information on overall account support, while having regular
interlocks with your Sales Reps. Your responsibilities will include:
Submission of part number change requests and manage them through the cycle
Interlock with assigned Sales Reps to process quote renewals, aligning the
quantities and prices, and manage them through the approval process while
interlocking with the pricing team and profit managers to ensure the customer
is able to place order against valid contract
Interlock with logistics to ensure delivery requirements are met and
understood by end-customer
Interlock with finance regarding approvals and credit note creation for
returned goods
Support of other administrative tasks related to ad-hoc tasks to assist sales
productivity
Within this role, you are asked to onboard new tasks & tools to help to
increase sales facing time, look for efficiencies in our processes and tools
(mainly CRM) and analyze main workload drivers to decrease manual work needed
and thus increase ISSRs adoption of high volume tasks

Business Partner/End Customer Support
Act as a single point of contact for selected BPs and End customers on all pre
and post sales queries related to validity of products on contracts, ordering,
logistics & services related questions. The support requires:
Frequent interaction (via email, call) and professional communication
Early identification and understanding of customer ‘Hot Issues’ before they
become escalations
Drive, gather and consolidate input from other team and provide proper
summaries on priority issues to customers, including key actions and owners to
fix it
Support owners of actions in execution and track the progress
Ensure that all prioritized bids are under high focus in the meaning of
reaching SLA and submitting order
Work with solutions teams to ensure opportunity can be created and order
submitted by customer
Your main goal is to increase customer satisfaction by minimizing escalations,
improve customer experience with Lenovo by providing accurate and on-time
solutions and aid revenue flow by solving any potential issues that could
impact ordering process on customer side.

Position Requirements:
• University education and /or
• 1-3 years previous experience in a similar position (service/call center,
sales support)

Soft skills:
• Customer facing skills both by phone and e-mail (previous experience in a
customer facing environment would be advantage)
• Ability to create solid working relationship based on mutual trust with your
assigned Sales Representatives
• Person interested in active position, driven for results
• Excellent problem solving skills
• Highly motivated individual

Language Requirements:
• Fluent English and French language is mandatory

Technical Skills:
• Ability to work with various software packages (MS Office)
• Experience with Sales processes
• CRM application - nice to have

Base gross monthly salary from 1400 EUR, depending on experience + variable
part