Career Category

Job Description

HOW MIGHT YOU DEFY IMAGINATION?

The Amgen Capability Center in Lisbon, Portugal (ACCP)

The Amgen Capability Center in Lisbon, Portugal (ACCP) will be home to over 300 multi-national and multi-cultural employees, representing a broad range of cross functional capabilities, including Commercial, General and Administrative, Information Systems, Research and Development and more. The ACCP will offer rich career growth and development opportunities, regional and global exposure and the opportunity to LIVE, WIN and THRIVE in one of Europe’s most attractive cities.

Our ACCP offices will be temporarily located at the Maleo – Saldanha, Av. da República 18, 1050-191 Lisbon, while we work toward finding a permanent office in the vibrant city center of Lisbon.

You’ve earned your degree. How will you use that achievement to reach your goals? Do more with the knowledge you’ve worked hard to acquire and the passion you already have. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies, reaching over 10 million patients worldwide. Become the professional you are meant to be in this meaningful role.

SalesForce / Veeva DevOps Senior Engineer

LIVE

WHAT YOU WILL DO

Let’s do this. Let’s change the world. In this role you will specifically focus on Customer Engagement. Amgen is using fully integrated and best in class technologies, having Salesforce.com as core architecture & relying on business capabilities enablers such as Veeva CRM, Veeva Vault, Salesforce Marketing Cloud. Are you looking for a role in which you collaborate with business owners and vendors to prioritize, launch and implement cutting-edge technologies and system enhancements? Are you an experienced SalesForce Developer trying to take his career to another level? Then this might be the perfect opportunity for you!

Our Customer Engagement Team, part of Global Commercial and Operation IS, is critical in supporting Customer Engagement Excellence at Amgen. Amgen is using a fully integrated and best in class technologies, having Salesforce.com as core architecture & relying on business capabilities enablers such as Veeva CRM, Veeva Vault, Salesforce Marketing Cloud. We are functioning as a product team, delivering product features in an agile manner, focusing on most business added values. Our operating activities are organized via a DevOps model in a global environment.

The Global Data and Analytics (GDnA) team is responsible for all sales reporting in our commercial organization and supporting the GDnA platform. This young and dynamic DevOps team visualizes raw data and help the business build (Tableau) dashboards, which our colleagues in the field can use in their interactions with doctors and other healthcare professionals.

Functional Responsibilities

• Participate in the Agile development process and DevOps model.
• Support the set up  of journeys & campaigns.
• Support landing pages creation in SFMC, email templates, target audiences.
• Users management.
• Administration of tracking Datalake integration.
• Configure and maintain the functional Salesforce Objects.
• Help Product team to how best use of SFMC functionalities.
• Collaborate with vendors and information technology to prioritize, launch and implement new tools and system enhancements.
• Provides second and third line support related to Salesforce Marketing Cloud capabilities.
• Proactively identify production risks and create actionable mitigation plans.

Client Responsibilities

• Attends cross-functional team meetings to develop and implement business solutions and optimize operations.
• Assist in gathering requirements to continuously improve Salesforce platforms.
• Create and maintain system interface diagrams, functional designs, and technical specifications.

Compliance Responsibilities

• Maintains knowledge of IS quality and compliance policies, SOPs and associated documents.
• Ensures compliance with Amgen’s corporate regulatory requirements e.g. SOX, GxP, Data Privacy, Data Security.

WIN

WHAT WE EXPECT OF YOU

Required experience and skills:

• Ideally an experienced +3 years in Salesforce.com development and, +2 years working on Salesforce Marketing Cloud implementation.
• Salesforce Marketing Cloud Certification. (Not mandatory)
• Experiences in developing and managing Data Extensions, audience filtering, setup campaigns, manage suppression List etc.
• Experiences SFMC Studio and Builders (Contact Builder, Email studio, Automation studio, Journey Builder, Mobile studio).
• Experiences in creating content for emails based on email templates or from scratch.
• Experiences in building Journeys to reach audience and create different actions depending on the audience behaviors.
• Experience with Visualforce & Apex Controllers and Triggers.
• Proficiency in Salesforce Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Approvals, Workflows, Validation rules, Reports, Dashboards and Tasks.
• Experience in API integration and SQL.
• Experience with Devops tools.
• Experiences in Configuration and release management.
• Must be a good communicator and analytical skills.
• Attentive to quality delivery and customer centric.

THRIVE

WHAT YOU CAN EXPECT OF US

As we work to develop treatments that take care of others, so we work to care for our teammates’ professional and personal growth and well-being.

• Vast opportunities to learn, develop, and move up and across our global organization.
• Diverse and inclusive community of belonging, where colleagues are empowered to bring ideas to the table, take risks, and act.
• Generous Amgen Total Rewards Plan comprising healthcare, finance, wealth and career benefits.
• Flexible work arrangements.

APPLY NOW

FOR A CAREER THAT DEFIES IMAGINATION

In our quest to serve patients above all else, Amgen is the first to imagine, and the last to doubt. Join us.

careers.amgen.com

EQUAL OPPORTUNITY STATEMENT

Amgen is an Equal Opportunity employer and will consider you without regard to your race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.