About Us
Mercedes-Benz USA, headquartered in Atlanta, GA is one of Fortune's 100 Best Companies to Work For. Mercedes-Benz USA is responsible for the sales, marketing and service of all Mercedes-Benz and Maybach products in the United States.  In our people, you will find tremendous commitment to our corporate values: 'PRIDE = Passion, Respect, Integrity, Discipline, and Execution'.  Our products and employees reflect this dedication.  We are looking for diverse top-notch individuals to join the Mercedes-Benz Team and uphold these hallmarks.
 
Job Overview
Manage development, deployment, maintenance, analysis, technical strategy, and all otherwise associated production related matters involving Salesforce Service/Sales Cloud.

Analyze, design, code, implement, and document systems, of a highly technical nature, which are required to support various MBUSA business partners.
 
Job Deliverables/Responsibilities
- Manage or otherwise facilitate the design, assembly, and secure distribution of large, complex data sets that meet functional and non-functional business requirements. Coordinate and manage the solution design, production, and maintenance of database architecture necessary to facilitate secure data flow into and out of Salesforce Service/Sales Cloud. Manage the design, production, and maintenance of automation processes necessary to facilitate secure data flow into and out of Salesforce Service/Sales Cloud. – Daily 20 %
- Develop and implement technical solutions which simultaneously advance enterprise level goals, cohesively work within various IT and/or Marketing team’s existing infrastructures/ecosystems, and efficiently solve business problems. Perform all processes necessary to transform business requirements into a technical architecture required for a solution. Basic responsibilities include functional analysis, requirements gathering, documentation and blueprinting, coordination with both technical and non-technical teams to produce a solution. - Daily 10%
- Provide day-to-day support to business partners and team members. Support includes troubleshooting existing software, hardware and communication problems. Work with Support Center, Infrastructure & Operations, Dealership personnel, and others to isolate and resolve technical problems. – Daily 35%
- Analyze and review existing software/hardware solutions. Make proactive recommendations for improving performance and usability. Establish initiatives, through design, implementation, maintenance and improvement of technical systems, which advance business goals related to customer relationship management. – Daily 25%
- Function as Salesforce Service/Sales Cloud Administrator and oversee related responsibilities thereof - Daily         20%
- Provide business partners with technical options in technologies, which will solve business goals. Support team members via communicating direction for resolving highly technical issues. – Monthly 20%