Eaton’s Marketing Commercial Operations Division is currently seeking a Salesforce Lead – Customer Support to join our team. This is a remote role. Position Overview: The Salesforce Lead will have responsibilities that include pre-deployment preparation, deployment, warranty support and long-term support for the new Salesforce Customer Relationship Management (CRM) Solution to be used across ES-Americas. This new CRM solution represents a significant change for the North American Sales organization (NAS) and will transform the way our sales, customer support and rep/agency partners work. As a critical member of the Marketing & Commercial Operations (MCO) Sales Excellence Team, this role will be accountable for the timely completion of work packages and delivering high priority functionalities to ensure the solution is delivered on-time and to ensure efficiency key performance indicators are met all while focusing on the user and customer experience. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. In this function you will: Be accountable for delivery of the complete functionality of Customer Support or Case Management. Successful delivery may include collaborating with subject matter experts, process mapping, data cleansing, problem solving, solutioning and involving sponsors or other key stakeholders to ensure alignment with final deliverable. Execute all responsibilities of a Scrum Team Product Owner within the context of Agile Sprint delivery, including the participation in regular Scrum calls, user stories definition/refinement/prioritization, integration support and Sprint testing. Support the planning and development activities relevant to User Acceptance Testing (UAT) such as, but not limited to, creating scenarios for end to end testing and documenting bugs and enhancements Collaborate with subject matter expert team, global Salesforce program leads, sales management and other key stakeholders to define, prioritize and translate desired business outcomes into the final solution, deliver a Minimal Viable Product (MVP). Support for the development and deployment of the Salesforce program launch, use-case demonstrations, Super User hands-on training and general user training. Support post go-live activities including warranty troubleshooting, lead meetings with Super Users to identify challenges/training gaps and document opportunities for improvement for future roadmap functionality. Support data management efforts within Salesforce and reporting applications program evolves Provide sustained business administration support; such as Tier 3 support, lead configuration design requests & changes (page layouts, new fields, etc.) Support & maintain existing CRM functionality during transition period between existing and new, Salesforce solution. Why work at Eaton? We provide benefits that are industry competitive and focused on employee well-being. Listed below are programs that are offered globally, but program availabilities may vary by site. Flexible work options to help balance work/life demands (at participating Eaton sites) Healthcare/retirement savings programs Competitive compensation packages to reward skills and performance Tuition assistance or financial help for ongoing learning and development Health, Dental, Vision & Wellness programs Donation matching (U.S., Canada, Puerto Rico) When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. Qualifications Required (Basic) Qualifications: Bachelors degree from an accredited institution. Minimum 3 yrs of experience in marketing, sales, sales support and/or prior Customer Relationship Management (CRM) program administration Sponsorship is not available. Candidates must be legally authorized to work in the U.S. on an ongoing basis without requiring company sponsorship. Preferred qualifications: Strong Knowledge of Business Processes and IT solutions used in Eaton's North American Sales/Marketing and Commercial Operations organization within respective role experience. Process Mapping knowledge. Group meeting facilitation experience. Position Criteria: Strong communication skills Ability to manage ambiguity Must be able to work in a matrixed environment Ability to lead project teams Champion for change Continuous improvement mindset Innovative Eaton provides a competitive total rewards package commensurate with applicable skills, knowledge, and experience and consistent with internal and external market practices. The annual salary range for this role is $87,200 - $119,900 a year. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Eaton also considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call 412-893-3600 or send an email to: AcccommodationsForApplying@Eaton.com We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. #LI-MM4 Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call 412-893-3600 or send an email to: AccommodationsForApplying@Eaton.com What you will get from us Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees. We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Job: Marketing Region: North America – US/Puerto Rico Organization: MCO Marketing Commercial Operations Job Level: Team Leader/Supervisor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes – Remote Does this position offer relocation?: No Travel: Yes, 10 % of the Time