Career Category

Job Description

HOW MIGHT YOU DEFY IMAGINATION?

You’ve earned your degree. How will you use that achievement to reach your goals? Do more with the knowledge you’ve worked hard to acquire and the passion you already have. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies, reaching over 10 million patients worldwide. Become the professional you are meant to be in this meaningful role.

Salesforce Product Specialist - Contracts & Pricing

Live

What you will do

Let’s do this. Let’s change the world. In this vital role you will support the Value & Access organization and be a member of US Contracts and Pricing Product team, with a focus on Salesforce based applications. The Specialist, in the role of a Business Systems Analyst and SAFe Scrum Master, will efficiently drive the planning and execution of all activities required for product development and orchestrate cross-functional collaboration necessary for delivery of product capabilities and DevOps.

• Work with business partners, end users, and technology teams to capture, understand, and define business requirements
• Develop user stories and to-be process flows to support the design and development of Salesforce solutions
• Work multi-functionally to design innovative solutions that will meet business requirements and fulfill user stories within the context of Amgen’s Digital and Technology strategy
• Provide detailed requirements and guidance to engineers, developers, and other product team members.
• Complete the configuration for user stories within Salesforce, AppExchange products, or other cloud-based technologies
• Collaborate with developers to test and verify that solutions will meet the business requirements
• Facilitate key meetings with clients including requirement sessions, system demos, testing, and end user training
• Support processes for custom development/ system improvements, configuration maintenance, documentation, release management and support activities
• Identify and assess risks and dependencies for custom developments and other system changes
• Partner with business teams to conduct and/or support user acceptance testing.
• Facilitate change request process with Product Owner
• Create and maintain traceability to requirements and testing outcomes
• Support integration team to map data from source to target system
• Salesforce Analyst to help product owner with PI planning, backlog grooming, build user stories with business acceptance criteria, slice / break down user stories and identify dependencies. Unblock impediments for the developers.
• Develop system management SOPs, lead user access and system administrations.
• Monitor the support distribution list and log bugs.
• Work with Architect and business team to identify spike user stories, enablers, technical debts etc, for continuous delivery and broader application adoption.
• Working with Platform team for product configuration, admin, testing, deployment, organisational change needs

Win

What we expect of you

We are all different, yet we all use our outstanding contributions to serve patients. The enthusiastic professional we seek is a problem-solver with these qualifications.

Basic Qualifications

Doctorate degree

OR

Master’s degree and 2 years of Information Science experience

OR

Bachelor’s degree and 4 years of Information Science experience

OR

Associate’s degree and 10 years of Information Science experience

Or

High school diploma / GED and 12 years of Information Science experience

• Minimum 3 years of experience with developing business software solutions on Salesforce as a Business Analyst or Scrum Master
• Salesforce Certified Administrator

Preferred Qualifications

• Experience collaborating with business partners for soliciting, gathering, and analyzing user input and requirements
• Experience detailing user stories and creating to-be process flow diagrams
• Hands on experience configuring Salesforce including workflows, validation rules, and security controls
• Ability to analyze and problem-solve in a fast-paced environment
• Ability to quickly expand the product’s footprint to new business customers and processes
• Strong presentation, communication (written and verbal) skills, and interpersonal skills
• Ability to balance and prioritize tasks within a collaborative team environment
• Demonstrates flexibility and willingness to get the job done
• Drive and desire to learn and grow both technical and functional skill sets
• Excellent organizational skills with critical eye for detail
• Intellectual curiosity and the ability to question thought partners
• Ability to quickly solve problems that may arise in work products
• Experience using Jira for managing stories and issues
• Ability to build and execute effective test plans and test scripts and traceability matrix
• Experience leading and supporting users through user acceptance testing
• Experience leveraging and configuring AppExchange products to develop a solution
• In depth understanding and experience of the various software development methodologies

Thrive

Some of the vast rewards of working here

As we work to develop treatments that take care of others, so we work to care for our teammates’ professional and personal growth and well-being.

• Full support and career-development resources to expand your skills, enhance your expertise, and maximize your potential along your career journey
• A diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act
• Generous Total Rewards Plan—comprising health, finance and wealth, work/life balance, and career benefits—with compensation and benefits rated above 4 stars (out of 5) on Glassdoor

Apply now

for a career that defies imagination

Objects in your future are closer than they appear. Join us.

careers.amgen.com