Our Client

Our client is in the industrial power tools accessories and equipment for home improvement, repair, maintenance and construction infrastructure.

Responsibilities

Oversee a major scope of solutions on the Salesforce.com platform including multiple Cloud and Platform deployments across multiple Asian countries and manage integration to other enterprise & digital platforms.

• Community Cloud
o Own & Deliver Community Cloud initiatives for multiple countries and various departments
o Oversee scalable B2C customer data architecture that will work with governor limits and integrate to various other systems
o Architect development of other scalable, multi-country B2C platform solutions for the region
o Support integration to Marketing Cloud
• Service / Sales Cloud
o Identify and oversee SFDC solutions for Service Centers, Customer Service, Sales Automation, etc.
o Provide overall architectural system design, help build, and recommend user best practices
• General
o Work with Regional CX and other Business Heads to layout program roadmaps and projects’ scope
o Work closely with off-shore development team in execution of work
o Helm stand-up meetings with off-shore lead and scope out sprints
o Work with other technical teams in execution of integration & data analysis work
o Experiment and introduce new solutions from Salesforce new releases or App Exchange products
o Oversee robust documentation

Requirements

• Bachelor’s Degree in Computer Science, Business Administration or related disciplines
• Must have at least 5 years’ experience in project implementations of Community Cloud, Sales Cloud, Service Cloud, and other Platform solutions.
• Must have lead development of Sales, Service, and/or Community Cloud portals
• Executing projects and daily work with agile and waterfall project methodologies is a must
• Advantageous to have developed Salesforce Knowledge in Community Cloud
• Must have 2-3 years’ experience in leading teams in a supervisory role
• Must have deep experience in Declarative design including Process Builder, Flow, Person Accounts, Lightning, Salesforce Mobile App, etc.
• Experience creating triggers, simple apex controllers, and batch apex is required
• Knowledge of Lightning Web Components, API Development, Batch Apex, etc. is a plus.
• Having Advanced Administrator Salesforce certification is a must
• Service Cloud Consultant, Sales Cloud Consultant, Community Cloud Consultant certifications are a plus
• Ability to understand and analyze business and financial metrics
• Good leadership and able to do visioning, alignment and execution
• Good written and spoken English, presentation and interpersonal skills
• A highly motivated self-starter with good planning and time management skills

Our client offers 5-day week, competitive remuneration package and good career prospects to the right candidate.