YOUR ROLE

In this role, you will direct a massive customer service team via dedicated Section Heads and have full responsibility over the forwarding sub-ledger. You will also drive continuous improvement and business development in order to grow the team. We are interested in service-oriented individuals who display a strong commercial sense. In return, you will gain access to professional development opportunities, international exposure and a rewarding career in logistics. To find out why Kuehne + Nagel is a global leader in logistics, start a conversation with us and click apply today!

YOUR RESPONSIBILITIES

• Ensure all customer SOPs (standard operating procedures ) and KPIs (key performance indicators ) are met at all times
• Lead the department in continuous improvement initiatives and improve efficiency
• Monitor KPIs of team supervisors and ensure performance issues are addressed quickly
• Take the lead to drive business development and growth for the team
• Oversee all financial administration tasks
  
  

YOUR SKILLS AND EXPERIENCES

To be considered, you must have at least 2 years of experience in leading a customer service team. Ideally, you are familiar with ocean freight, and demonstrate keen problem solving skills. Candidates who are proficient in both English and Mandarin will have a distinct advantage.

GOOD REASONS TO JOIN

At Kuehne + Nagel, you get to grow your expertise, shape processes and deliver innovative solutions. We are continuously building our local and global network and our product portfolio, creating career opportunities in different fields of work worldwide. As a leader in the logistics industry, we provide a collaborative and IT driven environment where you will work with motivated and customer-centric colleagues across the world.