The Gritti Palace, a Luxury Collection Hotel awarded 2018 Best Hotels, 23rd in Europe, 6th in Italy, and 1st in Venice by U.S. News & World Reports’, is currently looking for a Second Maître – Restaurant Team Lead.

Based in the heart of Venice, the position reports to the Restaurant Manager and the F&B Director. The ideal candidate is a strong connoisseur of luxury F&B and she/he is able to provide an outstanding customer service to our very demanding guests while coordinating a team of Chef de Rang, Demi-Chef and Commis.

Ambitious, confident and a team player, the Second Maître has several responsibilities:

• Ensure staff is working together as a team to ensure optimum service and that guest needs are met.

• Complete opening and closing duties as necessary, including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc.

• Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.

• Monitor dining rooms for seating availability, service, safety, and well being of guests.

• Complete work orders for maintenance repairs and submit to appropriate department or contact directly for urgent repairs.

• Report any employee, guest, and/or vendor incidents and accidents to management and Loss Prevention at the time of the incident and/or accident.

• Communicate information to manager/supervisor by documenting pertinent information in appropriate department.

• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model.

• Follow all company and safety and security policies and procedures

• Maintain confidentiality of proprietary information; protect company assets.

• Support all co-workers and treat them with dignity and respect.

• Support team to reach common goals.

• Comply with quality assurance expectations and standards.

• Perform other reasonable job duties as requested by Supervisors.

Requirements

• Fluent English and at least intermediate Italian

• Experience in Michelin star or fine dining outlets or luxury hospitality

• Passion and technical knowledge for F&B

• Sommelier certifications constitute a plus