Shift Supervisor, Loss Prevention

Fairmont Dallas is looking for a dynamic individual to train and supervise house officers, and to patrol assigned areas in order to ensure a safe environment for guests and employees and to minimize opportunities for loss or damage.  This individual will also anticipate potential problems, will quickly react to disturbances/prohibited conduct, and will respond to emergency situations as needed. 

What’s in it for you:

• Paid time off
• Medical, Dental and Vision Insurance, 401K
• Complimentary Shift Meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academy designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
• Career development opportunities with national and international promotion opportunities

What you will be doing:

• Maintain positive guest relations at all times
• Rotating shifts that may include mornings, evenings, overnights and weekends
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
• Maintain complete awareness of:
  • Scheduled group activities and house count
  • Hours of operation
  • Fire, emergency procedures manual, and business continuity plan
• Notify local authorities when situations warrant
• Report and document any guest or employee incident
• Health screening for all employees, contractors and visitors entering property. Provide badges for contractors
• Patrol the property, check all designated points and document all actions taken
• Coordinate emergency situations
• Investigate duress alarms. Demonstrate proficiency with regards to the comprehension and use of all applicable codes
• Receive radio and telephone reports of emergency situations / Determine nature, location, priority of emergency and promptly dispatch emergency response and back-up as necessary
• Maintain vigilance of all monitors and alarm panels and be familiar with their operation
• Familiarity with the operational use of the fire alarm enunciator panel
• Be knowledgeable of the areas to be controlled, officers on duty, building locations, emergency telephone numbers and the facilities and availability of emergency services
• Resolve safety hazard situations
• Investigate suspicious persons on hotel property
• Conduct designated investigations into theft or lost items, noise complaints, assault complaints, food poisoning complaints and other guest complaints; complete documented reports
• Respond to the scene of guest/employee accident promptly; administer first aid/CPR; communicate specified information to E.M.S./medical personnel as required
• Comply with state regulations and hotel guidelines for handling intoxicated guests
• Report to scenes of vehicles accidents/thefts and document specified information
• Coordinate lost and found items program
• Monitor surveillance cameras
• Manage all fire alarms and emergencies within the property
• Supervise the Loss Prevention staff assigned to the shift

Your experience and skills include:

• 2 years experience in security/loss prevention
• 1 year experience in similar role
• Previous Hotel, Law Enforcement, or Military experience an asset
• Law enforcement proficiency certificates an asset
• Previous guest relations training in hospitality an asset
• CPR First Aid certification required
• High school graduate or equivalent vocational training certificate
• Fluency in English both verbal and non-verbal
• Computer literate in Microsoft Window applications
• Knowledge of local laws, investigative methods, fire safety, and Health & Safety programs
• Highly responsible and reliable
• Strong interpersonal and problem solving skills
• Ability to work cohesively as part of a team

Physical aspects of the position include but are not limited to:

• Endure various physical movements throughout the work areas. Including property patrols, walking and stair climbing.
• Reach 1-2 feet.
• Remain in stationary position for 2-4 hours throughout work shift.

Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining work authorization documents.

Your team and working environment:

The Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of banqueting and meeting space. For over 50 years, Fairmont Dallas been the setting for countless civic, social cultural, convention and corporate events, but more importantly the setting for thousands of memories.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

 Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS