Profile

Knowledge and Experience

• Diploma in Security Management.
• Must be a registered Security Officer with PLRD and holds a valid Security License issued by PLRD.
• Certified in First Aid, CPR and AED
• Certified CERT member as per SCDF guidelines.
• Excellent investigative and report writing skills.
• Minimum of 5 years of relevant experience in the hotel industry or work experience in the Military or the Police Force or 5 years’ experience as an Assistant Security Manager or Security Manager.

Competencies

• Oral and written fluency in English. Ability to converse in other languages is an advantage.

• Good interpersonal skills with ability to communicate with all levels of employees.
• Working knowledge of Microsoft Office (Excel, Outlook, PowerPoint, Word) will be an advantage.
• Service oriented with an eye for detail.
• Ability to work effectively and contribute in a team.
• Flexible and able to embrace and respond to change effectively.
• Ability to work independently and has good initiative under dynamic environment.
• Self-motivated and energetic.

Guest Quality and Operational Excellence 

• Ensure guest preferences and special requests are accommodated to the best of the property’s abilities.
• Be present in daily operations to oversee the success of the guest and colleague experience, including daily walk-throughs to assess quality.

Talent and Culture / Team Communications

• Ensure guest preferences and special requests are accommodated to the best of the property’s abilities.
• Regular communication and departmental meetings for the colleagues in each department including regular updates, motivation and recognition.
• Attend briefings to communicate daily Security meeting as understand what is happening within the hotel.
• Ensure Security team maintains a positive relationship internally and with other departments in the hotel.
• Efficient organization of the onboarding of all new Accor staff and cross-training of all colleagues in all applicable positions and aspects of job tasks.
• Assist in the recruitment, development, training and recognition programs of all team members.
• Conduct anticipated performance reviews for all colleagues reporting to this position as per Accor yearly cycles. This includes performance management of any disciplinary concerns.
• Understand and adhere to the Accor Code of Ethics book.

Health, Hygiene and Safety  

• Ensure guest preferences and special requests are accommodated to the best of the property’s abilities.
• Follow and ensure that all colleagues follow all safety procedures and practices of the property; lead by example.
• Maintain peak conditioning of the facility at all times through cleanliness and hygiene.
• Ensure guest / member satisfaction at all times by assuring safety and service is always the Security’s first priority.
• Assist in the development and compliance of all departmental emergency procedures.
• Ensure all potential and actual hazards are reported as well as rectified immediately.
• Assure safety of the persons and the property of all within the premises by fairly applying
• hotel regulations and strictly following existing laws.
• Handle emergency situations with urgency and discretion.