RESPONSIBILITIES ·
Coordinate with security and external partners during incidents and routine events including fire alarms, door alarms and medicals ·
Dispatch responding personnel to incidents as required ·
Provide exceptional customer service while supporting external partners with requests via email and/or phone · Able to think outside the box and solve problems with resources at hand ·
Assist in video review requests and able to update requestors in a timely manner ·
Monitor fire alarm systems. Dispatch and investigate fire alarms ·
Properly document every incident that comes into the SOC and escalate to management as needed
REQUIREMENTS ·
Prior experience in dispatch, call center, or an SOC environment ·
Advanced computer skills and proficiency ·
Able to remain calm and handle high stress situations in a fast paced environment ·
Strong analytical and problem solving skills ·
Able to work in a team environment ·
Self-motivated and able to multitask ·
Excellent communication skills, both written and verbal ·
Ability to speak, read, and write in English
职能类别： 高级物业顾问/物业顾问 保安人员
关键字： 监控中心
联系方式
上班地址：临港工厂（有班车）
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