Security Supervisor - Full Time

 

Do you want to…

• Work for the #1 city hotel in Canada,
• Lead an extraordinarily team,
• Elevate your career with a global luxury brand offering extensive development opportunities,
• Utilize global perks & privileges & enjoy a completive salary + attractive benefits package?

Then you might be our next Supervisor, Security

 

Hotel Overview: At the ocean's edge- a modern oasis, the Fairmont Pacific Rim is the most remarkable address in the city with its breathtaking harbour views, luxurious accommodation, rave-worthy cuisine and warm hospitality.   

 

Summary of Responsibilities:
Reporting to the Director of Security, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Ensure luxury guest experiences are provided through seamless service
• Lead the Security team in all aspects of the department and ensure service standards are followed
• Coach and mentor colleagues
• Balance operational, administrative and Colleague needs
• Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
• Complete necessary departmental administrative tasks including scheduling, payroll, performance management and coaching, in collaboration
• Assist in the creation of policies and procedures with regards to Hotel Safety & Security
• Organize scheduled departmental meetings
• Take lead in the upkeep, maintenance and hotel wide training of hotel emergency plans
• Ensure accuracy and regular updates to hotel business continuity plan   
• Ensure the overall safety and security of the hotel guests, Colleagues and hotel premises
• Act as a lead member of the Emergency Response Team, respond and direct in cases of fire, accident, safety concerns and calls for medical assistance
• Ensure that any violations to law or hotel policy is investigated and reported
• Respond to all emergency situations and provide First Aid and C.P.R. as required
• Correct and report any fire hazards or health and safety hazards
• Report and investigate occurrences of accidents, complaints, criminal activity, and crisis situations
• Conduct regular floor patrols, cash counts and crowd control
• Conduct departmental key control audits and maintain key control records
• Assist guests regarding hotel facilities in an informative and helpful way
• Follow department policies, procedures and service standards
• Follow all safety policies 
• Other duties as assigned

 Qualifications:

• Previous experience in a Security role required
• Previous experience in Security leadership role preferred
• Computer literate in Microsoft Window applications required
• Valid BC Security License - Required
• Certification in CPR First Aid – OFA Level 2 - required
• University/College degree in a related discipline preferred
• Must possess a professional presentation
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

• Constant standing and walking throughout shift
• Occasional lifting and carrying up to 30 lbs
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!