Eaton’s Corporate division is currently seeking a Senior Account Coordinator to join our team. This position is based at our Queretaro Office. The Senior Account Coordinator is responsible for provide single point of contact for commercial support to our distributors and sales engineers and interact frequently with Eaton’s manufacturing plants and warehouses. Candidate should demonstrate the ability to manage multiple tasks. Some activities related with the position will be: Fulfill order management related activities for distributors Drive customer affinity by delivering exceptional Customer Service (meeting or exceeding phone and email metrics as well as team service level agreement) Identify and implement process improvements Maintain daily usage of the Customer 360 tool Change notice management Facilitate proper and efficient information flow in an effort to meet or exceed customer needs and departmental and division wide performance expectations Ability to handle high-pressure, fast-paced environment requiring diligence to detail Proven analytical and critical thinking skills Ability to constructively manage conflicts and discrepancies towards positive resolution Prioritizing customer demand to assist with improved product flow Work with finance team to resolve customer credit requests #LI-MA1 Qualifications Qualifications - Internal Required (Basic) Qualifications: Bachelor’s degree necessary. Minimum customer interaction experience (3 years) Knowledge of CRM software and SAP Preferred Qualifications: Strong knowledge of Microsoft Office (word, excel, email, internet) Strong listen, written and verbal communication skills Knowledge of Vista, VOTW and Mentor software High Ability to speak, write, and read English – Fully bilingual Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power ─ today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re accelerating the planet’s transition to renewable energy, helping to solve the world’s most urgent power management challenges, and doing what’s best for our stakeholders and all of society. Founded in 1911, Eaton has been listed on the NYSE for nearly a century. We reported revenues of $19.6 billion in 2021 and serve customers in more than 170 countries. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We have demonstrated our passion for sustainability with the announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. Eaton is committed to having a workforce that is diverse and non-discriminatory at all levels, reflecting the diversity of our customers and the varied environments in which we conduct business around the world. Our success depends on our ability to attract and retain the very best people unlimited by race, color, social or economic status, religion, national origin, marital status, age, disability, veteran status, sexual orientation, gender identity or any protected status. Eaton follows relevant non-discrimination laws and regulations in the countries where we operate. It is the policy of the Company to make all decisions regarding employment, including hiring, compensation, training, promotions, transfers, or lay-offs, based on the principle of equal employment opportunity as defined above. Job: Sales Region: Latin America Organization: Corporate Sector Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No Does this position offer relocation?: Relocation from within hiring country only Travel: Yes, 10 % of the Time