Join a team who will provide technical support for clients using Treasury Service Payment products. Our area of scope includes but is not limited to: RTP, Zelle, API, Bill Pay Advantage, Image Cashletter, Remote Deposit and AVS. We are looking for individuals who are savvy with current technology and have a client service type of background Business Technology Liaison - IC2 Analyzes and defines business requirements and functional or operational specifications for small to moderate sized projects of limited complexity. Formulates and defines system scope and objectives. Interfaces with all areas of IT on behalf of the business to resolve IT matters and improve business processes. Collects and defines business or functional requirements and translates them into functional design, test planning, and user documentation processes. Formulates project scope, objectives, constraints and assumptions based upon user needs as well as knowledge of the application. Participates in development of the functional design and user documentation by analyzing business process flows or client requests and identifying changes. Uses knowledge of business needs to provide design support to software and application development teams. Gathers information and provides analysis of business issues or client feedback for a specific function or application. Trains users on new or enhanced applications and/or systems that are more straightforward in nature. Supports testing of new or enhanced applications and/or systems. Tasks include case development, requirement traceability analysis, test preparation, script writing, and functional test execution. Identifies areas for improvement and works with technology teams to improve applications for business use. Uses general knowledge of regulatory and legal requirements and BNY Mellon corporate policies involving risk and control to support the development of improved business processes through technology. No direct reports, may provide guidance to less experienced colleagues. Contributes to the achievement of team objectives Normal business hours are Wednesday through Sunday 4:00PM – 12:30AM EST Qualifications Bachelors degree or the equivalent combination of education and experience is required. 3-5 years of total work experience preferred. Technical experience preferred. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans. Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums. Primary Location: United States-Pennsylvania-Pittsburgh Internal Jobcode: 70170 Job: Operations Organization: Global Pymnts & Treas Serv Ops-HR06382 Requisition Number: 2115311