Manager, Direct Customer Servicing
AIA CareersTaguigUpdate time: April 19,2021
Job Description

Bring your career aspirations to life with AIA!

1. The primary team lead role is responsible for maximizing the value of the product and the work of the Agile team
2. Involve in Customer Value Maximization and Customer Data Build Tribe
3. Support Tribe Lead to define product roadmap and OKR towards business goals
4. Core responsible for managing the product backlog and prioritization

Visioning and strategy

Develop product vision and goal, synchronize with Tribe lead to define the product OKR as success measurement

Build a share understanding of the Agile team mission, goal and OKR towards valuable achievement

Take ownership on continuous tracking on quality deliverables and OKR achievement throughout the sprints

Managing the product

Act as the voice of customer and take ownership to understand customer and stakeholder needs

Developing and explicitly communicating product backlog items between stakeholders and Agile team

Accountable on ordering backlog items, MVP scoping to ensure the Agile team delivers the best customer value iteratively

Ensuring the product and sprint backlog are visible, transparent, and clear to all, and lead the Agile team on the implementation direction

Ensuring the Agile team understands items in the product backlog to the level as needed

Participating in team development

Involve and contribute in Agile team ceremonies

Lead the sprint planning, and optimize the value of the work the Agile team performs iteratively and incrementally

Support Agile team to remove the product related implementation hurdle to meet the sprint goal commitment

Validate the sprint achievement during review session and feedback, continuously keep the backlog up-to-date

Define the set of necessary competences require in the Agile team

Participate in regular Agile team performance view

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

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