Eaton’s Corporate is currently seeking a Senior Analyst – Financial Systems Support to join our team. This position is based at our Queretaro Office. The Senior Analyst – Financial Systems Support is responsible for regional customer support related activities of Eaton’s operating and corporate financial reporting (FP&A) and consolidation applications. Additionally, the position will ensure data integrity by performing daily and monthly verifications. Eaton currently utilizes Oracle FCCS as the consolidation system and Longview as the financial forecasting and reporting applications. Longview (ENCORE) provides the common communication vehicle for financial results for all worldwide operations. ENCORE is the source of Eaton’s key performance indicators used in determining compensation targets and payouts. The major activities for customer support are in the areas of support desk coordination, communication and training as directed by the Manager of Training and Support. Some activities related with the position will be: Ensure the data integrity of the Longview (ENCORE and RADAR) and Oracle FCCS systems by daily monitoring, analysis of any variances found, and confirmation of accuracy of any data changes. This requires a thorough financial understanding, including corporate calculations, financial performance measures, and impacts of data changes on performance measures. Direct the process for receipt and disposition of FCCS, ENCORE and RADAR support desk cases via the Financial Services Catalog. Work closely with System Administrator(s) for resolution of issues. Develop frequently asked questions (FAQ’s) based on findings from training and user interaction via the support desk function. These FAQ’s should serve the users as well as assist other team members in understanding user issues. Additionally, position must keep management informed of major issues or concerns of users. Assist in drafting and publishing communication to all users for items such as significant system changes, regular processing schedule, special processing schedules, scheduled and unscheduled maintenance, ENCORE tips and tricks, etc. Recommend and implement, where applicable, process improvements in any area including system administration processes, user processes, training processes, communication vehicles and support desk processes. Support System Upgrades and Enhancements including planning, communication, testing, analysis, and roll-out. Maintain training materials for changes, upgrades, and enhancements to the applications. Maintenance of SOX controls for system security and access Gather, review and log user requests for future enhancements. Make recommendations for enhancements based on priority and frequency of requests. Support the instructor led training programs and training materials. This includes the coordination and presentation of training with different curriculum based on user classification in both local and international off-site locations. Update team metrics and meeting notes monthly. Qualifications Required (Basic) Qualifications: This position requires a solid knowledge of accounting and finance principles and the ability to consistently apply that knowledge to customer situations. At a minimum, the incumbent must have an undergraduate degree in accounting or finance and three to five years of related experience. A strong interest and propensity toward information technology is a desired trait. Knowledge of Eaton reporting and analysis is also required. Knowledge of Eaton’s other financial systems, such as Oracle GL, SAP, Oracle Capital Projects, Oracle Financial Consolidation and Close Cloud Services (FCCS), Oracle Account Reconciliation Cloud Service (ARCS), Oracle Planning and Budgeting Cloud Services (EPBCS), etc., is a plus. Strong verbal and written communication skills are also a requirement. This position receives primary guidance from Manager of Training and Support. The ENCORE Regional Customer Support Analyst is expected to use established training and guidance to support the end users, and to document those issues. The incumbent must possess strong problem-solving skills and be able to anticipate and identify opportunities for improvement. The next level of supervision is kept informed of all relevent activities and major system problems or process changes are discussed prior to a final decision. The ability to work in a team environment is critical. Coordination, support, and reliance upon others within the local facility as well as world-wide counterparts is crucial to maintain a common experience for the end users. What you will get from us Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees. We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Job: Finance/Accounting Region: Latin America Organization: Corporate Sector Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No Does this position offer relocation?: Relocation from within hiring country only Travel: Yes, 10 % of the Time