Join Eaton and help us provide energy-efficient solutions that have a real impact on the environment. We make what matters work. Find out more on https://www.youtube.com/watch?v=baa_aiJ4L7E Do you want to work for a global player, where we care about ethics, inclusion and diversity and our people? Responsible for design, implementation, and continuous improvements of Track Capture Renew (TCR) process across EMEA Service Clusters. The incumbent of the role will work in close alignment with EMEA service management team and sales teams in the region. The aim of the of the role is to support and increase the sales of our digital remote monitoring SLA’s: Support technically sales teams to design a competitive and standardized solution and process to address customer needs. Drive monitoring and reporting assessment and workflow for TCR strategy and processes. Support remote sales teams for training and process deployment Ensure smooth hand-over of TCR operations to different Service departments across local Service teams. Your main duties: Effectively operating aligned and compliant to all applicable Corporate&EMEA Services Policies, Processes Act as a main point of contact for the main stakeholders within EMEA Services organization: country services units, cluster services, Field Services Engineers, Remote Sales Lead the optimization of the TCR success rate: Hit rate (volume and count) Manage directly the TCR process backlog and implementation of standardized model and tools (BidMan, SalesForce, C360, Excel templates) Responsible for monitoring and providing consistent status update including probability of success, timing, risks and opportunities. Lead and drive the creation and update of training and knowledge management plan and documentation Provide quotation support when required with follow-up on HIT rate to the EMEA Services team Drive continuous improvement culture within the team based on quantifiable performance (hit rate, time to deliver tracking, Bid quality NPS..) Proactively act as expert team member contributing to deliver TCR backlog when required as per team capacity status Qualifications Required: Bachelor’s degree (BS/BA) from an accredited institution 3-5 years’ experience in Service and/or Sales Operations Proficient computer skills, especially with Microsoft Office products and ERP systems, and ability to quickly learn new systems and software English (proficiency verbal and written), any additional language an advantage Excellent communication, collaboration, and interpersonal skills Good negotiation skills with a problem-solving attitude Ability to work independently and meet deadlines Strong analytical skills Good time management skills. Right to work and freely travel in EU Then we want to hear about you! What Eaton offers: Competitive compensation and benefits package Excellent working environment – safety and ethic are important for us Culture & Values – We are more than the products we invent and produce – the way we do business is just as important. At Eaton, our values and culture define who we are – both individually and as an organization – and direct our activities every day Learning & Development - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University What you will get from us Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees. We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Job: Sales Region: Europe, Middle East, Africa Organization: ES EMEA Sales and Marketing Customer Experience Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes – Remote Does this position offer relocation?: No Travel: No