At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation – we’re consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.

Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.

How You Will Contribute

• Be a part of the Decisioning Services Professional Services team in Hong Kong providing robust technical application support services to our business
• Participate in monitoring and maintenance of business applications, production environment and respond to exceptions according to the designated SLAs
• Manage day-to-day technical service operations, and client requests accordingly
• Engage with global application support team to resolve technical issues and manage incidents until service resume
• Conducts problem reviews, root cause analysis with the relevant parties and stakeholders
• Work closely with stakeholders to forward plan the release windows and cycles across the platform and services to determine release schedule
• Assist and support users during production implementation and, prepare application system documentations
• Participates in client on-boarding and service continuity management (BCP drill) activities

What You Will Bring

• Degree holder in Computer Science or related technology disciplines
• 3+ years' experience on application support, preferably in financial services industry
• Acquire ITIL foundation certification level
• Solid knowledge and know-how in supporting .NET Framework, Java, enterprise architecture, infrastructure and operation management technology
• Hands-on experience in.NET development (Javascript, C#, WebForm, MVC) environment, web services (XML, SOAP, WSDL, JSON, REST) and Database (preferably MSSQL - T-SQL, SSIS, Reporting Services)
• Excellent debugging and troubleshooting skills while solving a problem and optimizing the overall application.
• Experience with web automation tools such as webtest or robot is preferable
• Knowledge in Agile, DevOps, and CI/CD process, tooling and Cloud technology
• Solid communication and interpersonal skills in written and spoken English and Chinese (Cantonese and Mandarin)
• Good team player with adaptable and proactive integrity, and acquire collaborative mindset
• Able to work under pressure, handle multiple tasks, and self-motivated
• Reliable, intelligent, diligent and good problem-solving skills

Who We Are 

A global leader in credit information and information management services, TransUnion gives businesses, consumers and the global community the power to achieve their goals. Businesses count on us to better manage risk and customer relationships. Consumers are able to better manage credit to achieve their financial goals. And in communities around the world we help build strong economies and give people the power to achieve their dreams.

Exceptional opportunities are coming as we build on this strong foundation. Our ambitious growth strategy includes substantial new investment worldwide, a wide range of new solutions to help our customers succeed like never before, and new ideas for expanding our reach in every part of our dynamic and fast-moving industry. We’re on an exciting journey and you can be a part of it.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Interested candidates, please forward your resume and indicate current and expected salary by clicking apply now below

Data collected will be treated in strict confidence and used for recruitment purposes only.

You can also visit our LinkedIN career page at https://www.linkedin.com/company/4310/careers?trk=job_view_topcard_company_image